FreshDirect reviews

3.0

43% would recommend to a friend

(537 total reviews)
avatar

Metin Hacioglu

50% approve of CEO

34% positive business outlook

FreshDirect has an employee rating of 3.0 out of 5 stars, based on 537 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FreshDirect employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

537 reviews
1.0
Jun 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Discounted delivered groceries I guess…

Cons

Generally terrible environment to work in

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FreshDirect Response
4y
Thank you for sharing your experience with us. Your honesty is vital to how we address these issues at FreshDirect. We are sorry to learn your time with us could have been better. If you have any more specific frustrations or suggestions, please don't hesitate to send us a note at EmployeeCommunications@FreshDirect.com to confidentially share your suggestions with a member of the HR team.
2.0
Jun 8, 2022
Recommend
CEO approval
Business Outlook

Pros

20% off groceries and discounts in the on-site market are the best perks this company offer. Some people are incredibly genuine and decent, wanting to help you succeed.

Cons

HR tucks their tail between their legs when it comes to any disputes with the union represented employee. The lack of deference some employees display is unsettling and instead of HR defending the company, they allow the union and employee to set the parameters. You can't always blame the employees because the culture is absolutely toxic. Management thinks rigidly and does next to nothing to support field and plant workers. "The customer is always right" goes way too far and employees are quickly on a path of corrective action without any due diligence on their behalf. HR's role is to understand employees, to invite them in to help morale and find solutions. Unfortunately, their HRBP tow's the proverbial line, following management lockstep instead of being an ally or representing the employee in any way. The relationship between management and Human Resources is a one-way street where they become just as vocal as leadership when handling staff. HR will "pile on" so to speak, pressuring questioning instead of trying to understand.

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FreshDirect Response
4y
Thank you for providing this feedback. We take this feedback seriously and will share it with necessary parties. The Human Resource Business Partners are expected to listen and support all employees to ensure our workplace remains professional, rewarding & compassionate. We offer employees additional means to escalate concerns via our HR Directors & anonymous employee hotline. If there are specific concerns you wish to discuss in more details, we also have our EmployeeCommunications@FreshDirect.com email.
5.0
Jun 1, 2022

Top draw

Recommend
CEO approval
Business Outlook

Pros

Easy work early finish daily

Cons

None what do ever, great place

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FreshDirect Response
4y
We're so grateful to hear your positive feedback about your time with FreshDirect. If you have any additional feedback about your time with us we'd love to hear your suggestions at EmployeeCommunications@FreshDirect.com. Thank you for your time as a FreshDirect employee!
Viewing 151 - 153 of 537 Reviews

Glassdoor has 586 FreshDirect reviews submitted anonymously by FreshDirect employees. Read employee reviews and ratings on Glassdoor to decide if FreshDirect is right for you.