Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 11, 2017

Dumpster Fire

Recommend
CEO approval
Business Outlook

Pros

Mostly good people lower/middle management. New hires get 20 days PTO.

Cons

CEO and CTO are completely clueless and couldn't run a coffee maker. Company is bleeding profusely and has an unsustainable business/revenue model. Annual bonuses were stripped away from middle management with no advanced notice in 2017. Great employees leaving in droves and not being back-filled. Company has very little capital to improve network to compete for new customers. Stock price is abysmal and going nowhere but down (after 1:15 reverse split). This company is circling the drain.

2.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

A good company to be from, not at. The checks still clear, but apparently the bonus checks don't anymore for C-level employees and managers. You can see what internet providers networks were like 5-10 years ago because that's what Frontier has out there and is still deploying there are still *some* dedicated employees, though I'm not sure why after Danny McCarthy's letter in March blaming them for the company's performance.

Cons

Frontier is trying to squeeze every last penny out of its ancient installed network and infrastructure before they improve it, and they're wondering why they're losing customers? The company's internet speeds are a joke in many areas where they will guarantee 'up to 6Mbps, 8Mbps or 10Mbps' but in reality they can often only sustain 3Mbps. In areas where they've 'improved', it's only marginally better because of their heavily congested backhaul network. Keep in mind, this is a company that aims to be 'just better than Satellite' in rural areas because that is often the only alternative in the markets they're still trying to buy or build into. In areas where they have competition they are the cheaper but horrible alternative to much better cable networks. I tried to improve things as much as I could because I was embarrassed by the network Frontier had, and most of the big improvement projects I worked on were delayed for months/years or shelved because management didn't want to spend any capital If you want to really look at how the company is doing, just look at what their bond ratings are now (just downgraded again) and the overall outlook of the company. health benefits were some of the most expensive I'd ever paid for.

3.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Generally, the employees want to do what is right and work hard to deliver to the customers.

Cons

Senior leadership seems not to know how to fix what they broke when they purchased the former Verizon properties in Texas, California and Florida.

Viewing 40 - 42 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.