Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 270 reviews)); "Good benefits and pay depending on what contract your on." ((in 267 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jul 7, 2015

Capable but Misguided

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Technical jobs are rewarding in regards to being able to help customers and repair potentially complex troubles.

Cons

Company lacks operational experience. Misguided outlook on obtaining sales before fixing troubled areas, causing frustrated customers and frustrated technicians

1.0

Sep 21, 2014

Could it get any worse?

Sales and service technician

Recommend

CEO approval

Business Outlook

Pros

"It's a job" pretty well encapsulates what could be said about Frontier. They like to take free money (CAF funding) from the Government "all day long."

Cons

Unfortunately, Frontier was allowed to purchase wireline properties in 14 states from Verizon July 1, 2010 after 1 year of regulatory hearings. The resulting affects; a high-dividend depreciation harvesting business model, severly diminished Health and Welfare benefits, operational inefficiencies run-a-muck, lip service but no force of action behind their words, lack of investment in operational support systems and terrible processes.

1.0

Jul 12, 2014

Frontier has a list of 'values" that the company is to live up to and follow. The list is just words. Nothing more.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are personal growth/promotions that a person can work up to but it takes 7 to 10 years or more and the starting pay at entry level jobs is very low.

Cons

The company is eating away at the union, When we signed a new union contract a year or so ago the company cut pay and benefits. The company also eliminated all jobs in supply and building maintenance .The company then replaced the union workers with contractors.

Viewing 49 - 51 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Capable but Misguided

Could it get any worse?

Frontier has a list of 'values" that the company is to live up to and follow. The list is just words. Nothing more.

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