How do I begin? ... I'll comment on what I witnessed personally. Well, the billing and ordering systems were designed for residential customers, and not businesses with hundreds to thousands of lines. There is no automation and everything is manual. They may have worked prior to the VZ sale, but there are too many customers for that now. That will always be an issue ... There are no processes that aren't broken in terms of billing or ordering, which includes installation of new services. Investments in "new" technologies are limited to Metro E, which will flop because management will never understand putting processes together and working together interdepartmentally. The morale is so bad, that it's like every department for themselves ... If you look up on the internal directory you'll notice that you can bring up over 150 VPs for a company with less than 15K employees. Can you say top heavy? ... Oh, by the way, much like how Frontier fibs their numbers to Wall Street (and they aren't buying that crap anymore), they also fib the "100 percent American workforce".Contractors doing daily work are from overseas; it's not as if all the work is based in the U.S. ... This is all on top of having every perk from the VZ days taken away, and salaries lowered across the board while the CEO received a 700 percent raise ... Oh, oh, and fear-based upper management (be happy you have a job mentality) ... that's not all that's wrong, but that's what came off the top of my head.
