Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good Benefits and vacation accrual" ((in 267 reviews)); "The pay is good and I love working with the public" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 42 reviews)); "Great atmosphere and culture in the offices" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 157 reviews)); "Poor upper management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Apr 16, 2016

Not a good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, that's about it I would not recommend this company to my enemies they are just out to make a buck and will not give you the tools to do your job.

Cons

Poor Management team, no loyalty to employees, pays very little, communication services are based on old technology, I would not recommend this company to my enemies they are just out to make a buck and will not give you the tools to do your job.

1.0

Oct 29, 2015

horrible morale unreasonable expectations

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people were very friendly

Cons

There was a bait and switch at the interview process regarding pay rates and achieving the highest rate. The overtime was outrageous and supervisors never took into consideration family issues although they preacher being a family centered company. I know a woman with cancer who nearly list her job because she was "not dependable". The customers were very dissatisfied and rightfully so, and we were encouraged to mislead them to maintain accounts. Additionally, we were docked pay if we lost internet accounts so many employees would dump calls back into the queue, leaving a customer on hold for an hour or more. It was all and all one of the worst jobs I've ever had and caused me to sink into a terrible depression.

1.0

Oct 27, 2014

A communication company who has NO idea how to communicate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The complete absence of quality management allows you work how you want

Cons

There is no support within the organization. It is easier for management to fire somebody than to offer guidance and development.

Viewing 88 - 90 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a good place to work

horrible morale unreasonable expectations

A communication company who has NO idea how to communicate

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