Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 268 reviews)); "Good benefits for employees and family" ((in 260 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 46 reviews)); "work life balance is good" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 58 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Jan 6, 2016

Good Culture.. Bad Business Practices

Account executive

Recommend

CEO approval

Business Outlook

Pros

The benefits are competitive. It has a company culture that puts customers first. They encourage you to take ownership of problems and resolve on first interaction.

Cons

The company quickly changes procedures with little or no notice to frontline employees. Work groups do not work together. Groups only take care of their processes and make changes to their processes with no consideration of how their changes effect other groups.

2.0

Dec 31, 2015

Horrid

Residential sales consultant

Recommend

CEO approval

Business Outlook

Pros

Benefits if you're union. No much other than that! I am writing thing ms because there are no pros to working there.

Cons

Outdated technology, bleeding out the rump end on customer churn, no support from local managers or supervisors, commission tier is set against with a post call survey and repeat calls. Techs are over worked and not enough staffing. Wait till you have to tell a dear sweet lady that her repair ticket is going to take two weeks to complete. I wish the fed communications would take a look into this. If you're a Verizon employee coming in on the conversion good luck. They will take your pay. Take a buyout and enjoy an early retirement!

5.0

Dec 30, 2015

Awesome place to work

Technical supervisor

Recommend

CEO approval

Business Outlook

Pros

Upper Management on the intuit partnership is superb, back not only the supervisors but do whats right for the agent. Love Frontier!

Cons

Nothing to really say as a con.

Viewing 1840 - 1842 of 2,503 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Culture.. Bad Business Practices

Horrid

Awesome place to work

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