Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 285 reviews)); "Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 255 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 158 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad upper management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 57 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 3, 2014

I enjoy coming to work each and every day!

Area general manager

Recommend

CEO approval

Business Outlook

Pros

At Frontier, we have 11 core values. These values not only drive our relationships with our customers, but also with our employees. We just don't talk about the values, we strive to live them each and every day. These values keep us focused in an industry that at times can be chaotic due to circumstances outside our control i.e. storms, cable cuts, etc. By living our values, all employees are focused and aligned. By living these values, we serve the customer better, the communities better, and serve our employees better.

Cons

The general public doesn't understand everything that needs to be accomplished in order to provide reliable, affordable, fast high speed internet in rural America. No Cons from a company perspective, I love my job!

2.0

Jul 3, 2014

All about impressing the share holders. That's it.

Cztii

Recommend

CEO approval

Business Outlook

Pros

Good benefits and pay ONLY because they agreed to our current contract "VZ" to push the VZ sale through. Now that this is the first contract under FTR they want to cut SOOO many things we have earned over decades of hard work. PAY ATTENTION AT&T CONNECTICUT.

Cons

Front line mgr's are great. Everyone after them, terrible. Clueless, blind to reality, denial. I don't think a SINGLE one of them could even pick a pair out of a 25pr cable let alone understand what it takes to deliver good service on it. SELL SELL SELL SELL!! Never mind the CURRENT customer's. SELL SELL SELL SELL OR ELSE! Never mind letting the guys who KNOW how to fix and maintain do their jobs. Nope. SELL SELL SELL OR ELSE!

1.0

Jul 2, 2014

It is a good paying job.....not a good job

Installer

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are probably the best thing and the only "pros" to consider

Cons

Managers on find time to complain. They do not balance family and work time. Employees are expendable. If managers and HR would actually appreciate people, it would be better.

Viewing 2095 - 2097 of 2,502 Reviews

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Jobs at Frontier

Sales & Service Technician II

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I enjoy coming to work each and every day!

All about impressing the share holders. That's it.

It is a good paying job.....not a good job

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