Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
5.0
Jun 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Respect, performence based rewards, and a customer focused company direction. Like with most companies if you perform your job well and make it a priority to hit company set goals you will be taken care of. If you have a passion for sales & customer service than this is most likely a good fit. I have worked other jobs that have had less pay, involved much harder work, and you got WAY less in benefits. This may not be the BEST job (whatever that might be) in America but it's not bad by ANY stretch of the imagination.

Cons

Depending on what position you come into.. be ready to sell. You must be comfortable talking about our products and services and be able to confidentily reccomend those to customers. Not a con for me but a challenge some people have thinking they're getting a service only job a lot of times going into the call centers.

3.0
Jun 29, 2014
Recommend
CEO approval
Business Outlook

Pros

All employees for the company were based in the United States. For the dept. I worked in we had casual dress, great supervisors. Our pay was great for our area (above the norm) and we were trained to think outside the box. Vacation days time off requests and medical were all great. Our dept. was comfortable with each other and knew we could get help from each other if needed. BEAR IN MIND OUR AREA WAS UNION CONTRACTED.

Cons

Cons would have to start with the fact that middle management would not stand up for their groups, instead they have a view of don't make waves and they won't be fired. Life balance was tough if you had used vacation and had any kind of emergency come up. Depts. were run like personal businesses so many of the benefits that one group had another group would be denied. Examples would be groups were allowed 4 -10 hr. shifts, work at home or part time, while others were told no. The company seemed to jump jobs around on where they could find the cheapest hourly or salaried wages.

2.0
Jun 29, 2014

Schizophrenic company

Recommend
CEO approval
Business Outlook

Pros

Frontier began their acquisition of the Verizon properties with a bang. Things were looking up and issues with outside plant appeared to be getting the attention that they had long deserved. This lasted for 2-3 years and now we are back in the Verizon days of despair.

Cons

Management, from the top down, is all over the map. Preaching "customer first" and then letting them stay out of service for extended periods of time because they don't want to spend the OT dollars to fix issues in a timely manner. Management is talking the talk, but behind the scenes is walking a different walk. Very disappointing and discouraging when employees are trying to do right by the customers only to be blocked by the ever changing company edicts.

Viewing 2152 - 2154 of 2,502 Reviews

Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.