Frontier reviews

3.4

56% would recommend to a friend

(2,501 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
2.0
May 26, 2014

Corporate Dead End

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits; worked at home

Cons

No employer loyalty - everyone is expendable; constant management changes; unrealistic sales goals to the point that co-workers would "steal" each others sales or would change the employee codes on "lost" orders to meet their goals. When brought to the attention of my manager about a co-workers underhanded dealings, lying to and slamming customers, I was told to mind my own business (even though I felt it was my business since some of the customers/orders that he slammed were mine). By the way, this underhanded person is now a supervisor - how ironic. I worked for this company for over 7 years. I always made goals and was offered positions into management. I did not take the management offers as it seemed they were more expendable than the on-line representatives. My employment ended when I got sick. I was going to doctors and eventually had to have surgery. After I returned to work after my surgery, I had complications and was rushed to the hospital. I was not able to call in, however, my co-worker/friend advised my supervisor where I was and what was going on. I was fired for "no call/no show".

2.0
May 23, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good for union employees.

Cons

The company does not have any clear processes or procedures, everyone just does their own thing and hopes it's right. Tech managers don't care about their areas and dispatchers are pushed to dispatch techs to areas that have no techs. Imagine how that works out and then to get blamed for it. The internet service is horrible for customers and appointments are never met.

2.0
May 17, 2014
Recommend
CEO approval
Business Outlook

Pros

As a new employee, everybody is welcoming. The bonus & commission plans pay very well. Company brings a lot of community awareness. PTO & benefits are pretty good.

Cons

This job is 90% sales & 10% customer service. You are rewarded for sales & not rewarded for good customer service at all so customers are slammed with services they never ask for. The phone & HSI service is terrible. A lot of customers complain about it & there not much resolution. All of the resources are always not available so it makes really hard for the consultant to do their job.

Viewing 2233 - 2235 of 2,501 Reviews

Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.