Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Apr 9, 2013

What joke

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Steady work in uncertain times. Lack of procedures actually means you have to think on your feet, so you learn stuff quicker.

Cons

Place is a joke. The TTL (take the lead) was started for non-sales people to submit leads for sales, and to capture the opportunities by field personal. That was many years ago, and now it is highly abused and there is high pressure from management to "beat" the other groups for the amount of leads... To the point that highly paid technical folks are pulled from their jobs to push sales, many time with VERY minor revenue. All for middle managers to "look good" and get their bonuses There are no raises here, so negotiate as you come in the door. Since this is a sales based org, management from top down has been selected for their sales and marketing backgrounds, and there is little respect for the technical aspects of the business... When their is a problem there is a witch hunt to figure out whodunit... And there must be a scapegoat. Little investment into procedures and network equipment... To the point customers question our internal procedures.

1.0
Apr 7, 2013
Recommend
CEO approval
Business Outlook

Pros

They talk a Good Game, but, don't know how to play it.

Cons

Management rules by intimidation and threats. A hostile workplace describes it best. Captive audience group meetings are fruitless. Here is an example of the intimidation practiced by management. One manager told his workgroup, "This is a new company...we fire people!" He surely struck fear into his group that morning.

1.0
Apr 3, 2013

Used and Abused

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Money and benefits were great until Frontier took over. The company is currently actively engaged in de-unionizing work force with jobs moved to non union shops. Expereinced help replaced by underpaid and under skilled work force.

Cons

Overtime requirements after aquisition of Verizon properties was grueling. Over all mentality of this employeer was do more with less, and customer service suffered.

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Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.