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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Mar 28, 2013

      Great company to work, I would recommend working here.”

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and pay are very good. They are a good stepping stone to working for other companies and highly recommended

      Cons

      Work place is not that great...

      1.0
      Mar 27, 2013

      Former Account Sales Manager

      Account sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      hard working, customer oriented associates from CTSI, which was aquired by Frontier.

      Cons

      As a former Account Sales Manager working on commission, they could NEVER get it right. Commission payouts in 2011 were often late and ALWAYS incorrect, by November 2011 they couldn't reconcile commissions, so they began giving "commission draws", this lasted until August of 2012. Not only did they keep giving draws, but they changed the commission plan 3 times during 2012, made us sign the new plans and continued to give inaccurate numbers. They "trued" up the 1st qtr. of 2012 twice, and then again at the end of the year. For those Account Managers who either were left go due to downsizing or left because they never knew what to expect, are now getting demand letters stating that "you owe" Frontier thousands of dollars.

      3.0
      Mar 26, 2013

      Struggling to survive in the 21st century

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people. Great dedication to delivering service to the customer at the local market level.

      Cons

      Regional company organization creates numerous issues in product deployment and standardization. Too much focus on profitability, not enough on customer deliverables. Many broken processes. Company is automated via Microsoft Office (spreadsheets and Word documents) instead of any real systems.

      Viewing 2338 - 2340 of 2,500 Reviews
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      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.