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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Sep 11, 2012

      A Great Place to Work and Grow!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      During my career with Frontier Communications, I’ve experienced true recognition of my talents and have enjoyed tremendous growth opportunity while sharing a positively enjoyable work environment. Frontier has a very open and honest recruiting process that allows you to make an educated decision on employment. The company believes in and supports an open door policy for all levels. Even with its customers, Frontier has a very open contact policy. The openness supported by Frontier is a true reflection of the companies #1 value, the customers.

      Cons

      Frontier has experienced tremendous growth over the past several years. Anytime an organization experiences this type of growth, the employees will have to be open to change. Frontier is still growing, flexibility is key to success. Although some changes can be difficult for employees, in the long run, this is a positive sign that the company is moving in the right direction and is flexible enough to follow market trends.

      5.0
      Sep 9, 2012

      Talk the Talk AND Walk the Walk

      Facilitator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Geniunely customer focused; Sincere commitment to give back to the communities it serves; Accessible leadership with strong long-range, strategic planning skills. Well orchestrated acquisition of Verizon properties in 13 states resulting in minimal disruptions; No hidden agends and very upfront leadership

      Cons

      More communication about the company's overall growth plans

      2.0
      Sep 2, 2012

      Disappointing thus Far :) Miss You Verizon!

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Frontier's culture allows a level of local control of key decisions that will have the best impact on customers, sales, etc. That is their biggest strength! Relying on their employees to make great decisions. Frontier is very nimble at taking a new direction in investment. I am certain that in a rural market with little or no competition, that these two attribute are all that are needed to succeed.

      Cons

      The SLT (Senior Leadership Team) has presented an updated strategy as to where they are taking the company, but to the average work in the highly competitive Seattle Metro area that strategy doesn't add up. The overall feeling of employees in WA is that Frontier is that every new action that the SLT takes is more 'frantic' than the last. After a conversion of all customers and employees from all Verizon systems to Frontier systems, customer service levels have continued to tank far worse than anyone had thought possible. Customers are constantly received no bills, wrong bills, they are disconnected by accident when calling to make a simple change, 20% of service orders are lost until the customer calls in on their due date to ask why no one has shown up. Further, under the heading of 'Frontier Frantic', every 90 days (at most) the company strategy changes. First expand the reach....wait... stop....expand the speed.....wait....stop....and on it goes. Verizon invested in a very advanced fiber to the home network in the urban and suburban serving areas but Frontier has taken no steps to take advantage of this asset. In Frontier Fios (the fiber to the home network) is a four-letter word.

      Viewing 2395 - 2397 of 2,500 Reviews
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      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.