Frontier reviews

Culture of blatant disdain for former Verizon employees, ignoring their opinions and ideas. From the CEO down through senior leadership creating friction, needless fallout, repetition, confusion and low moral. Very little planning and coordination of plans to merge former Verizon systems and processes with Frontiers OR no communications to managers on the ground of such plans. Leadership appears to be expecting a large scale migration to work itself out just because they say it will workout. Though dedicated to customers in its previous smaller Telco environment, seems to be very inexperienced in its new environment of a more customers and more employee. This equates to larger call volumes, larger problems, large impacts when the wrong decisions are made. Makes swift business decisions without proper analysis and planning. (Also a pro in a smaller environment)

Upper managment seems to be wandering without a plan. Frontier aquired a large territory from Verizon in a merger July 2010. They came into the market I worked in without a clear plan, with substandard marketing, horrible control of their brand, and no clear idea where they were headed with some of the most valuable assets that Verizon had. They chose not to continue in the wireless business with their retail stores, and later abandoned their cable TV service in favor of reselling tv from anther company. The public was left confused, embittered, and fled to the competition in droves. The two retail stores in the area are now closed due to lack of business, and the rumor was they were thinking about laying off techs due to lack of work.