Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jul 5, 2014

Want to be treated like Cattle?

Recommend
CEO approval
Business Outlook

Pros

Not much to say that is good anymore.

Cons

Management has found every way possible to steal from its employees to fund their raises and bounces. (From your pay check, your health care and your life insurance.) If you are unlucky enough to work for a union shop, they have been bought off by the company, and also rape your pay once a month. Training on new job functions consists of a few sheet a paper thrown at you , and being told " You figure it out." If you don't you are written up and your job goes on the line. The Meteric they use to gauge your job performance is bases on corrupt data, and used to put pressure on you. Management was not given enough training to fully understand or jobs, and so does not know how long it takes. The employee survey, is rigged. Management blocks off time for you so they can monitor your system to see what is put down...and possibly change it. Management pressures you to do the charities they pick. Wanting you to use your own time and money, so Frontier can take the credit.

1.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are probably the best thing and the only "pros" to consider

Cons

Managers on find time to complain. They do not balance family and work time. Employees are expendable. If managers and HR would actually appreciate people, it would be better.

2.0
Jun 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Good overtime income potential. Benefits still good compared to what's out there in todays market.

Cons

Clearly too many to go into detail. Will touch the majors. Upper and mid management with virtually NO technical experience in telephony. Number obsessions. Wall Street obsessions. Trying to mimic Comcast. Eliminating entire departments of skilled staff deemed "unnecessary" in favor of new hires with NO working knowledge. Abandoning systems and practices that had been working well. Insisting on running key support systems on mid-1990's AS/400 hardware that's been long since discontinued by IBM. Buying a much larger territory and forcing conversion on it rather than observing the processes of the larger territory and adapting to it. Reduction of overall employee compensation. Micro-managing the "Customer Experience." Obsession with pushing and going well beyond what an aging network can handle with no plan to move on fiber optics. Silly "clown-like" antics such as the shameless corporate sponsored "Harlem Shake" videos on youtube. And utterly embarassing buffalo commercials that are seen by the public as symbolizing "slow, dumb, outdated, ugly, and driven almost to the point of extinction."

Viewing 25 - 27 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.