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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      719 reviews
      1.0
      Aug 30, 2025

      Run

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Strong Brand Good people

      Cons

      CRO is absolutely awful. Emotionally makes decisions and fires people within days. Can’t put a comp plan together to save her life. Shredding the culture from the inside out. Keeps weak leadership around. Don’t get on her bad side or you’re out.

      avatar
      Gainsight Response
      8mo
      I can tell this feedback comes from a place of frustration. Leadership transitions are never easy, and I understand how they can create uncertainty. I’m very proud of our Human-First culture and the foundation it’s built for Gainsight. At the same time, SaaS is undergoing massive transformation in the agentic era, and we need to evolve how we operate if we’re going to retain our leadership position. I stand behind our leadership team and the direction we’re taking to strengthen Gainsight for the long term. - Chuck
      4.0
      Aug 29, 2025

      Great cultrure, with room to streamline processes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is great, really believes in the company culture and values Growth opportunities Remote and flexible work options are a huge perk

      Cons

      Processes can feel overly complex or layered, slowing down execution and teams. As is typical for all SaaS companies, Pay raises have been minimal over the last few years, often struggling with budgetary constraints. No 401k match. Management communications to junior employees are often limited, leading to confusion and delays on projects.

      Viewing 28 - 30 of 719 Reviews
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      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.