Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      719 reviews
      3.0
      Jan 22, 2018

      Bay Centric

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exciting company that's growing extremely fast. Fun and flexible working environment. Great core attitudes that are mostly followed. Strong and inspiring leadership. Gainsight is at the center of their industry and dominates their competition. If you believe in Customer Success, Gainsight is where you want to work.

      Cons

      While the company has its roots in St. Louis, over time the company has placed all leadership and decision making in the Bay Area (with a satellite office in Phoenix that focuses on Marketing). While the leadership repeatedly will tell everyone in the company there is no "main office" due to the distributed team, the reality is that all of the important decisions are made in the Bay area and everyone learns of them later. This has led to many positions being essentially relocated to the Bay Area, and in some cases, entire teams. Not a con if you're in the Bay Area, but if you are looking to work in the St. Louis office, understand you will forever be the little brother or sister and not be able to climb into a senior leadership role.

      avatar
      Gainsight Response
      8y
      Really appreciate you sharing this. As you point out, my goal is to make Gainsight a company where your contribution and satisfaction are uncorrelated to where you live, but I also recognize we have to do more. Interestingly enough, in our latest CultureAmp survey, our most engaged teammates by far were in Phoenix, London and "work-from-home." I think we can learn something from what's working there and apply it more broadly. In addition, to your point, we need to elevate more folks from each office. One thing we've done is make one St. Louis teammate our "General Manager" of the office to represent the needs of folks there. I am on an exec call with her every 2 weeks to hear the voice of the team. But more can be done and needs to be done. Thank you again.
      5.0
      Dec 27, 2017

      Great place to work for sales!

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      As we continue to crush this space, there's a lot of sales opportunities out there! You just need to work hard. This gives you the ability to push yourself and see what you're capable of and prove yourself. - free snacks and lunches - free health insurance - flexible WFH policy without criticism - unlimited PTO without criticism (do your job well, you can get the PTO you deserve) - very down to earth friendly colleagues which is a must for me in any office environment! You don't get those obnoxious salespeople you find in other companies. You'll even get a daily hello from the CEO when you're in the office. - Fun office activities and events - bring your dog to work

      Cons

      Like anything, there's always going to be downsides in sales. One of the things I experienced is changing comp plans during the FY. I hope in the next FY we'll have more consistency and stability. The WFH flexibility is great, but it can be dull in the office sometimes when there's only 10 of you on site. Also since there's not very many eating options by the office, you're kinda stuck with the same options on the days when there's no free lunch.

      avatar
      Gainsight Response
      8y
      Great points and all valid. And work-from-home definitely has pros and cons as you discuss. We are working on more compelling reasons for folks to come in, though we remain committed to always respecting flexibility and folks balancing work and life.
      Viewing 670 - 672 of 719 Reviews
      Related searches: Gainsight jobs | Gainsight salaries | Gainsight benefits | Gainsight interviews
      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.