Gainsight reviews

4.1

81% would recommend to a friend

(719 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

719 reviews
3.0
Sep 13, 2017

Just average company

Recommend
CEO approval
Business Outlook

Pros

Don't keep to high expectations if you want to join this company. This is a genuine feedback with positives and negatives. 1. You can stay in the company even without working. 2. Enjoy free lunches and cafeteria. 3. It's a normal company with regular work and politics.

Cons

1. Most of the reviews are fake on glassdoor, how can everything be perfect in a company? check the reviews, everything seems so perfect. 2. No planning, no process, no clarity on items to be delivered. 3. PMs have no clue what they want out of a feature, no requirements docs, no mocks. 4. Product teams work on the fly with changing requirements. 5. No one knows where the product will be 1/5/10 years down the line(no clue about next 2 months as well). 6. Everything here is about politics, mostly all the people here have ego issues, and the environment in the company encourages that. 7. There are few favourites here, who are the stars and rest of the people are just normal day labours. 8. Policies vary for different people in the organisation. 9. No outing policy or budget.

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Gainsight Response
8y
First of all, thank you for writing this. Obviously you care about the company and want to strive for excellence. And no matter what others' experiences are, we are letting you down and I'm sorry for that. There's a lot that resonates with me in your response. While I love our high velocity of development, we need to improve at cross-functional planning and long-term thinking - this is critical as we grow. We also have to make sure that people feel like decisions are transparent and fair as we scale. On bonding, we do have our annual "Cohesion" event for our team in India and have budgets per team but it sounds like we're not doing enough there so we'll strive for more. Overall, I can say one thing for sure. We are not perfect and I am obsessed with every single detail to close the gap between our reality and potential. We need critical people like you who strive for this gap closure to get to our full vision. I thank you for caring so much and holding me to the highest possible standard. I owe it to you.
5.0
Sep 6, 2017
Recommend
CEO approval
Business Outlook

Pros

-The team I am on works together well -My team lead is very positive and helpful -The office is enjoyable to come to -The office culture is superb -Informative company wide meetings -"Modular" working environment -There are more I could list but I would be going on all day

Cons

-With my short time here I cannot say I have any so far, we need more dogs in office? haha

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Gainsight Response
8y
Thanks! BTW agree on getting more dogs - they definitely make me happy!
5.0
Jul 18, 2017

good

Recommend
CEO approval
Business Outlook

Pros

good environment and very good culture

Cons

not bad, good company the best

Viewing 676 - 678 of 719 Reviews

Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.