Gainsight reviews

4.1

81% would recommend to a friend

(721 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

721 reviews
5.0
Oct 12, 2023

When You're Here, You're Home

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I began working at Gainsight a little over 2 years ago and I can whole heartily say its been incredibly fulfilling and enriching experience. From day one, I was welcomed into a warm and inclusive work environment that has set the tone for my entire journey with the company. One of the key standout qualities of Gainsight is its unwavering commitment to its Human First work culture. The emphasis on teamwork, open communication, and mutual respect is truly remarkable. It's clear that the company values its employees as more than just cogs in the machine but as integral parts of a collaborative community. In conclusion, I can confidently say that Gainsight is not just a place to work; it's a place to grow, to make lasting connections, and to be a part of something meaningful. I feel privileged to be part of this remarkable company, and I'm excited to see what the future holds as I continue my journey here.

Cons

None - I'm so grateful to be a Gainster!

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Gainsight Response
2y
Thank you!
5.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

* Incredible people and culture. They absolutely live and breathe (from the top down) the values of being Human First while winning in business * Transparent leadership. Nick is probably one of the best human beings I've ever met, and the bar he sets trickles down to the rest of the org * Thought leadership is second to none. Gainsight leads the charge on the evolution of Customer Success. * Incredible opportunities at conferences to present, network with other leaders in the industry, and constant learning * Amazing people. Truly the best. * The industry and vision for Gainsight as a whole end to end customer journey solution is amazing with the suite of products CS, CE, CC, and PX.

Cons

* It feels like we're having a bit of an identity crisis with the acquisitions. It's new for us to have this many products so finding our footing in GTM and really having a solid plan for our Product is imperative. We're on the hunt for a critically needed CPO * Despite all of this, I still see us moving in the right direction. We literally wrote the book on CS - I'm certain we will start writing the next chapter on a multi product platform solution, it will just take time and it hurts 10x worse because we're in this economic crisis for SaaS companies. When our customers aren't doing well, naturally contracts decrease, vendor consolidation is very real, etc... but every single SaaS company is experiencing this today so we're not unique nor are we alone

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Gainsight Response
2y
Thank you so much!
Viewing 226 - 228 of 721 Reviews

Glassdoor has 751 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.