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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      719 reviews
      2.0
      Sep 29, 2025

      Laying off folks to make way for AI

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      lots of time off. gaining knowledge of the CS industry at a high level

      Cons

      Snakes in the grass when it comes to colleagues and leadership. AI is replacing human thought there.

      avatar
      Gainsight Response
      8mo
      I’m sorry you didn’t have a great experience here. Yes, we are pivoting the company around agentic AI, but not in the way most people think. I believe there is far more opportunity in using AI to handle the work humans can’t or don’t want to do, rather than to replace jobs. In fact, we’re hiring across multiple teams, including Customer Success, as you can see on our jobs page. Cheers, Chuck
      5.0
      Sep 29, 2025

      Software Engineer

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      OPD Benefits is good here

      Cons

      Nothing as such. Everything is good

      avatar
      Gainsight Response
      8mo
      Glad to hear you had a good experience at Gainsight and found the benefits valuable. Appreciate you taking the time to post and good luck in your new adventure. We’re continuing to review our benefits program and hope to expand it even further next year as part of our ongoing investments in our teammates. Cheers, Chuck
      2.0
      Sep 28, 2025

      Not that great anymore

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing much to specify. Most of the benefits have been taken away without any explanation

      Cons

      Pretty much everything. Management is unable to handle the change properly

      avatar
      Gainsight Response
      8mo
      Change is always hard, and effective change management is something we’re actively working on. I’d encourage you to reach out and share more about what’s been challenging, especially around benefits. We’re actually increasing our total benefits year over year, so if something isn’t landing the right way, I want to know. Our teammates' experience matters to me, and feedback like this helps us improve. Cheers, Chuck
      Viewing 22 - 24 of 719 Reviews
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      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.