Is Gallagher a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 171 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Client Service Associate II Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Gallagher .

Does Gallagher pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Gallagher with 3.2 out of 5 stars based on 171 anonymously submitted employee reviews. This is 9.8% better than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Gallagher.

How happy are Client Service Associate II professionals working at Gallagher?

29% of Client Service Associate II employees at Gallagher would recommend their employer to a friend. This rating has decreased by 53% in the past 12 months. Client Service Associate II professionals have also rated Gallagher with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (121) , Client Services Manager (107) , Analyst (100) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 313 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 214 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 196 reviews)); "Work Life balance , flexible in work , work from home" ((in 170 reviews)); "Great team and atmosphere." ((in 124 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Political and less salary" ((in 268 reviews)); "low pay and hard to get bonus" ((in 246 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 223 reviews)); "got canceled and no training or experience received" ((in 117 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 79 reviews))

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Gallagher

Gallagher Client Service Associate II reviews

3.0

29% would recommend to a friend

(171 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (171 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Client Service Associate II employees have rated Gallagher with 3.0 out of 5 stars, based on 171 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

171 reviews

3.0

Feb 9, 2026

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company, good team, good pay for what we have to do

Cons

I was told it would be hybrid, but then we were told that it was only if we hit all targets.

3.0

Feb 3, 2026

Large Company focused on expansion and growth

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Great Pay with decent benefits. Room for growth

Cons

Lack of communication, unnecessarily complicated policy flow systems and processes

2.0

Jan 28, 2026

Condescending

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is decent though no bonus or increase

Cons

Management is very condescending and senior management knows and does nothing about it . Rather lose employees

Viewing 4 - 6 of 171 Reviews

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Gallagher Client Service Associate II reviews

Company ratings over time

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Review

Large Company focused on expansion and growth

Condescending

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