Is Gallagher a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Gallagher have rated their employer with 3.0 out of 5 stars in 171 Glassdoor reviews. This is a lower than average score with the overall rating of Gallagher employees being 3.4 out of 5 stars. Search open Client Service Associate II Jobs at Gallagher now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Gallagher .

Does Gallagher pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Gallagher with 3.2 out of 5 stars based on 171 anonymously submitted employee reviews. This is 9.8% better than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Gallagher.

How happy are Client Service Associate II professionals working at Gallagher?

29% of Client Service Associate II employees at Gallagher would recommend their employer to a friend. This rating has decreased by 53% in the past 12 months. Client Service Associate II professionals have also rated Gallagher with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Gallagher?

Process Analyst (245) , Process Associate (172) , Account Manager (121) , Client Services Manager (107) , Analyst (100) , Senior Process Analyst (94) , Claims Adjuster (91) , Sales Intern (91) , Account Executive (87) , Senior Resolution Manager (84) , Client Service Associate (72) , Producer (71) , Intern (67) , Consultant (62) , Resolution Manager (60)

What are the pros of working at Gallagher according to real employee reviews?

"Worked in several areas of the company and my co workers were really great people." ((in 317 reviews)); "They are flexible with working remote or hybrid and also making sure you can get good work/life balance." ((in 215 reviews)); "Benefits are good and reasonable from a OOP standpoint." ((in 188 reviews)); "work from home and flexible" ((in 163 reviews)); "Great team and atmosphere." ((in 119 reviews))

What are the cons of working at Gallagher according to real employee reviews?

"Salaries are low and it’s difficult to get raises" ((in 274 reviews)); "low pay compared to other brokers" ((in 247 reviews)); "I don't feel it has any But we may say some poor management of shift" ((in 218 reviews)); "got canceled and no training or experience received" ((in 116 reviews)); "Management boasts about the Gallagher Way yet these same managers do not abide by the tenets." ((in 76 reviews))

Gallagher Client Service Associate II reviews

3.0

29% would recommend to a friend

(171 total reviews)

J. Patrick Gallagher Jr.

76% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Associate II employees have rated Gallagher with 3.0 out of 5 stars, based on 171 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have an average working experience there. Gallagher is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

171 reviews

4.0

Jul 19, 2025

A cog in the wheel

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Diverse - Great culture in North Sydney - Corporate leadership

Cons

- Office location - Some companies don't want to work with an American Broker

Gallagher Response

9mo

We’re happy that you appreciate your experience at Gallagher. Our goal is to cultivate a strong and supportive culture. Thanks for your review.

2.0

Jul 17, 2025

Wasn't a fan of the culture and training

Account manager

Recommend

CEO approval

Business Outlook

Pros

At the time decent pay and work remote.

Cons

Any mistakes you make are seen as incompetence.

Gallagher Response

10mo

We strive to provide comprehensive learning programs that equip our employees for success. Your insights help us refine our training programs to better support career growth. Thanks for your feedback.

1.0

Jun 12, 2025

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Got paid, that's the only good thing.

Cons

The reviews on here from customer testimonials are appalling, they do not treat their staff well either. Poor standard of cleanliness in the communal areas and toilets (only two cubicles each for men/women), very quick to jump on you for making minor errors, and training is very poor leaving one ill-equipped to do the job.

Gallagher Response

12mo

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, this is not the type of environment we strive to create, nor does it reflects the values of the Gallagher Way. Please know that your voice matters. We are taking this feedback seriously and will escalate internally to ensure situations like this are always addressed and prevented.

Viewing 16 - 18 of 171 Reviews

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Jobs at Gallagher

Project Specialist Associate

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Gallagher

Gallagher Client Service Associate II reviews

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A cog in the wheel

Wasn't a fan of the culture and training

Terrible

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