Gap reviews

3.8

70% would recommend to a friend

(10,068 total reviews)
avatar

Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

It is a job in this town, which is something to say the least. Working at this store is an entry level position in any field, whether it be management or customer service. The store is large, but it's very difficult to maintain any connections for future references since management is constantly being shifted between other locations. Often you'll leave the store one day to return the next with a new manager, ruining any sense of personal relationships. Annual reviews are intended to evaluate your standing in the company, but if you're not available for that time frame you're simply overlooked.

Cons

In-and-out management, mediocre employees, horrible customers, just to name a few. The stores are understaffed due to lack of profits, but there's a severe lack of profits due to the company's inability to branch out into modern sales models involving the internet. The management, when available, is always on the edge of their toes trying to maintain profit goals due to pressure from higher management, but there's absolutely no hope of reaching them. Proper due is rarely paid to the unionized workforce, with new employees often being paid more than those working for a year or more even when they have no experience.

1.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

If you need some new clothes, you get a pretty good discount, especially if working at Banana Republic.

Cons

The entire culture of Gap Inc. is one of denial. The product is never bad, it only matters how the employees perform. The management doesn't have many multi-level and useless stages, the workers on the line need to be more efficient. When Gap was revealed to have employed child labor (again), not one word was mentioned to the floor employees. In a mid-size gap store, almost 50% of the staff is a manager or lead of some kind, each at differing levels, and few do much "real" work. Days off are extremely hard to get, no matter the reason, and trying to move from a store to corporate position is unheard of. Loyalty is meaningless; one could show up early every shift every day for years, but they are given the same consequences for missing a shift as someone who calls out of work every other shift. Calling out is too easy, and as a result an excessive amount of "on-call" shifts are assigned to floor workers.

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Glassdoor has 10,678 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.