Genesys reviews

-They schedule multi day onsite meetings and QBR's on company holidays and prime summer vacation weeks. Total disregard for families and spending time with them when kids are out of school. -PureEngage is dying and they are trying to revive it - get over it and move on. PureCloud is the way of the company - they should put their investment there. -They are so hyper focused on revenue. Even if you are not a sales rep you are threatened with not getting pay increases if our numbers are not reached. What about pay for a great job during this transition and merger. -Pay increases are pitiful - there is a pool of $ for an entire team. They rob Peter to pay Paul. If one person gets a promotion another person does not get a raise. Horrible motivator. -Customer support is not great so it is hard to feel confident that what you are selling the customer is going to work well for the customer. -So many layers of management you literally have no impact on the organization -Constantly send out reports on who is not reading a newsletter, or finishing a training 3 weeks before it is due. -They have too many ways for you not to get paid. Unattainable quotas, unrealistic expectations. They rolled out SMART and dock people comp if they do not use it but the detailed documentation is not defined yet. "it's coming...."