Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Feb 14, 2022

Bait & Switch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Changing my 5 star review to 2 after four months of work: - Competitive compensation for remote/flexible work - Loads of tools although they're difficult to access and change frequently

Cons

- Less than 3 months at the company and my job, boss, and function are all changing. Re-orgs happen, but I didn't expect my career trajectory to be altered so negatively. Completely different than what I was recruited for and promised in the interview phase. The timing makes this totally preventable. I've had really positive feedback on my performance, so it's baffling to be re-allocated to a more junior position. - Leadership encourages employees to ask questions and raise new ideas, but actually raising concerns or ideas outside of norms is culturally viewed as a red flag. As a minority, this is incredibly disappointing - Although I was told to expect a bonus in the hiring process, I was later told I was ineligible when it came time due to being with the company for less than a year. Completely understand the need for a cut-off, but clarifying that expectation would have easily prevented dissatisfaction - Frequent reorganizations kill continuity and chances of upward career mobility - Preaches empathy to the customer but a true lack of empathy for employee experience long term - Undefined culture leads to wide variation in manager experience and morale-killing behaviors - Lack of established HR processes create unnecessary ambiguity in the areas that are increasingly important to employees

1.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Open Time Off Work life balance was OK Perks like free food and extra time off.

Cons

Weak Cloud offering Fixated on Cloud, ignoring their 2 other core products that until this year made more money than Cloud did, and are better products. Disorganized, two faced upper management. Pay is low Company pretends to care about employees, but it does not. Surprise layoffs (had a big one this year disguised as a partnership with Infosys, while the company made record profits...during the pandemic no less)

1.0
Apr 26, 2018

Genesys... they stopped caring

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Open time off which allowed for a great balance.

Cons

Lack of communication, lack of care for their employees.

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Genesys Response
8y
Thank you for your feedback. I’m sorry to hear that business needs necessitated that your position be eliminated. With our acquisitions and growth, sometimes there is overlap in roles. My hope is that every employee, whether entering, exiting, or working at the company, has a good experience, because we do care. It sounds like you had some frustration with how your situation was handled and I’m sorry to hear it. I wish you the best in your future endeavors. Best, Tracy (Tracy Cote, Chief People Officer)
Viewing 34 - 36 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.