Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

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Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

90% approve of CEO

84% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

May 17, 2017

A chicken with the head cutoff is entertaining, until it just stops.

Engineering

Recommend

CEO approval

Business Outlook

Pros

With all the open positions and people leaving they will have a brand new young staff to mold in no time. I guess that's a positive.

Cons

We sold an Iconic company to Silicon Valley, and it shows. We went from creative and fun to 'does it make money?' While I think we all understand numbers, you've bled out the culture you promised to keep. Especially, since all the people that built this place are gone. We are losing 4 times the amount of people we usually do month over month.

2.0

Sep 11, 2020

Not transparent

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Open time off, flexible schedule

Cons

No transparency from management, fine outsourcing employees to consulting firms, not calling layoffs what they are

1.0

Apr 3, 2019

You will not get any stock, they also took back vested options

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Good people to work with, some really smart people - Coffee machine on 7th floor

Cons

- Average pay - Unlimited vacation policy basically means you never get any vacation time or accrue any payable amount - They have stopped granting options, so overall package is worse than what you might make at a small startup

Viewing 52 - 54 of 2,704 Reviews

Jobs at Genesys

Director, HR Shared Services

Growth Content Specialist

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Genesys

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Reviews by job title

A chicken with the head cutoff is entertaining, until it just stops.

Not transparent

You will not get any stock, they also took back vested options

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