Genesys reviews

The pay is below average and the benefits are being slashed more and more each year. This company announces record profits, gloats about being a market leader in every sector but when employees ask about compensation the answer is "we're still looking at the sector and aim to be 'competitive.'" This company is willing to lead in every space aside from compensation. Our yearly compensation review allocates a general 3% increase per team. This means that if your coworker excels and deserves a raise, it comes out of your pocket! This can easily result in a literal compensation decrease due to inflation. For a multi billion dollar company, making employees compete for a paltry salary pool is simply corporate greed at its finest. Someone has to lose for you to gain. How about talent? We've been experiencing brain drain ever since ININ was acquired in 2016. ININ invested in people - believed that if you treat the individual well they will become more loyal and work hard because they're valued. Genesys believes headcount is the solution to every problem. If you're not being compensated fairly for your title (which is likely 90% of the workforce actually producing the products Genesys profits from) good luck getting an increase. You're better off leaving and getting a job that pays well elsewhere and coming back in a few years where they're happy to allocate a more reasonable wage. Why can't you just pay us at minimum the market average now instead of forcing employees to game the system to be compensated fairly? This issue has been only getting worse in the last few years and I don't believe it's going to change any time soon. Then we get to the new internal propaganda campaign that started recently - the "empathy" campaign. This company has the audacity to require corporate wide training on what empathy means and then decides to close our in-office medical clinic.. in the middle of a global pandemic giving employees six weeks to find a new primary care provider. No, there was no survey put out or any input whatsoever requested from employees. The amount of mental gymnastics needed to make that sound like a good idea is simply incredible. The leadership is increasingly becoming tone-deaf and blatantly ignorant. Most of these issues seem to stem back to this company seemingly preparing for IPO. They want to look as profitable as possible which means cutting out the few remaining perks of working here. Hail corporate.

I have been a long term employee (five plus years) of Genesys, there were challenges but there was always a sense of team and positive work environment. The positive culture started to perish under the leadership of Tony Bates. In public his choice of words gave all of us a lot of hope towards the future of the company whereas his actions contradicted what he stands for. There is a culture of fear and retaliation as Tony only wants to hear that his actions have resulted in growth of the business. It is considered a career limiting move if you highlight risks or share a point of view which is different from the allies of Tony within the executive team. Legal and HR that are supposed to create a balance in the organization act as mute spectator or facilitator of Tony's commands. Ones that have politically played their cards are in Tony's inner circle and reap the benefits without accountability.