Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits package and company provided cell phone. Those are probably the only good things I can think of with my experience so far.

Cons

Where do I begin? The facility is dark, dismal, dirty, and depressing. Their software development process is archaic and bureaucratic, which makes it abundantly clear why nothing ever gets done. The Dell laptops we're supposed to work on are big, bulky, sluggish, cheap, and look awful, then to add insult to injury they have it running Windows 7. Most places would give you a choice of laptops and Operating System preferences regardless of what OS the product primarily uses. This company does everything as a one size fits all and does not at all care about the happiness of their employees. They are so cheap with everything they do, it'll make you feel dispensable and undervalued, while cutting expenses to a pathetic degree. Since EcoPass was acquired there has been so much resentment and mistrust that it is unavoidable, it's almost like watching step siblings being forced to get along when the parents are playing favorites. Politics are at the core of Genesys culture which makes getting anything done outside your team sometimes nerve racking and often frustrating. The reviews of this company are completely contrary to who they really are. Right when you walk in the door, you can feel that the spirit of ambition has died long ago. I highly recommend you reconsider working here, especially because of their deceptive reviews. This company destroys dreams, wrecks innovation, and discourages ambition. All you will get from them is frustration, depression, then apathy.

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Genesys Response
10y
Thank you for taking time to give us your feedback. I see that you’re having a hard time in your current position. We want everyone to feel valued, and we want to ensure we provide a great working environment for new employees to step into. We’re working on several initiatives to bring different teams together and encourage cross functional collaboration. Please stay posted for announcements the leadership team will send out in upcoming months. I encourage you to talk to your manager or HR business partner about some of your specific concerns related to equipment and the environment.
5.0
Nov 16, 2015

Great CX

Recommend
CEO approval
Business Outlook

Pros

Great customer focus, Innovative products, Market leader, Great community of people to work with and for.

Cons

Cross functional team communication can be cumbersome

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Genesys Response
10y
I appreciate the positive comments. We have been working hard on our communication initiatives, and the entire leadership team welcomes any additional insights and feedback – feel free to set up time with any one of us! Thanks for posting. Tracy
4.0
Nov 13, 2015

great products but challenges in strategy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-great products -many good people -good size to have stability but also to change things

Cons

-too many restructuring recently -unclear long term strategy as owned by venture company -missing new products and markets for long term future, current market is limited and no change for last 10yrs

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Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.