Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 216 reviews)); "The benefits are good!" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 83 reviews)); "great team and people to work with" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 43 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Dec 9, 2015

Great to be Part of the Team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genuinely exciting time to be part of this organization Recognised as an industry leader Great culture Opportunities to develop skills and knowledge are provided and encouraged

Cons

Haven't been able to find any cons

5.0

Dec 4, 2015

Marketing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are great! Lots of very bright people from all over the world. The company is growing at quantum speed so the opportunities are excellent. It's fun to be a part of a growing company because you are exposed to so much and, depending on your effort, can really learn and grow yourself. The company is also open to working remotely which is great!

Cons

Because the company is growing so quickly, there are many growing pains and transformation issues. Some are easy to deal with and others are not.

3.0

Nov 20, 2015

Transformation is challenging

Director

Recommend

CEO approval

Business Outlook

Pros

Genesys is the contact center market leader. In recent years Genesys has increased it's leadership in large part because competitors have imploded or taken their focus away from the contact center space. When you work for a leader you are afforded additional leniency than others in the marketplace. As a leader I also believe that Genesys has a good chance to succeed in spite of itself. Most of the executives are aware of the challenges and will acknowledge them.

Cons

Culture. Genesys does not have an empowering culture therefore change is extremely challenging. Like many software companies Genesys suffers from a NIH mentality and causes significant barriers to innovation. Many of these cultural challenges are highlighted with the cloud solution. There level of organizational silos, bureaucracy and latency which are unacceptable for the company maintain a leadership position. This has been little movement in this areas despite the One Genesys initiative. Changing a 20 year culture is not any easy task. Genesys is suffering through the same challenges as many prior industry leaders. At present I'm not sure what the outcome will be.

Genesys Response

10y

Thanks for your feedback. I acknowledge that change is difficult, and I am extremely proud of how rapidly Genesys has evolved, successfully responding to a rapidly changing competitive landscape as we move into the cloud. Our strategy is to invest internally and also to go outside. In the case of cloud, we are leveraging many long time employees, but we have also gone outside for talent and have acquired over a dozen companies as you probably know. I for one am confident that we will continue to be the leading provider of contact center and customer engagement solutions. If you have not escalated some of your more tactical concerns internally to me or your management, I recommend you consider doing so. Thanks again for taking time to share your thoughts. Paul Segre, CEO

Viewing 2428 - 2430 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

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Great to be Part of the Team

Marketing

Transformation is challenging

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