Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Oct 12, 2015
Recommend
CEO approval
Business Outlook

Pros

1 Comfortable office and bonuses (like kitchen, massage, language lessons inside company, little library, shower) 2 absence of burocracy stuff 3 agile work schedule 4 relatively relaxed atmosphere 5 International teams and work trips to USA (not for all projects)

Cons

1 Management (you can do something for a half of year, and then it will be easily dropped, and even PMs do not know how product will be changed in few month) Senior management tells a lot of good principles, but processes inside company not even close to that. Managers told a lot about people, but not intrested to save them from leaving. And then hires new people to higher position. 2 compensation value (it is normal from start, but not raises from year to year, as your position) 3 slow progress in career - you can not be promoted to raise until at least 3 years, but new employees will be hired on higher position, even if they are similar to you at skills and expierence. 4 International team and a lot of legacy - you can be forced to work with low-skilled people due to only they can tell about how legacy code works (and quality of this code not good too) 5 Management not open to dialogue - they carefully listen to you, may agree, but will not change decisions and process after that. Oh, but sure you can be promoted if you in good relationships with your supervisor, and one of a necessary conditions for that - never argue with him.

5.0
Oct 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The culture is very open - everyone from the engineering VP to the QA testers are friendly and approachable. When I joined the team, my director was enthusiastic about introducing me to a new project that would help me achieve significant learning outcomes. The company hosts various tech-related events such as hackathons, which also adds value to being an employee at Genesys.

Cons

If I had to say something negative about Genesys, the salary isn't exactly spectacular for co-op students. Also, the company does not provide living compensations.

2.0
Oct 8, 2015

Head lost in the Cloud

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A great technology based company that valued and treated its employees well universally. Now the most common "pros" to be found are that you get free perks if and only if you work at HQ like free gym membership. If you're in a field organization and like Fireball or Jager shots, you're in luck as the VP of Sales is likely to be handing them out for free at annual Kickoff after he tells you your comp plan will be 3 months late.

Cons

This company brags out giving great CX, but today this only applies if you're a Cloud customer. All premise commitments to customers and partners were abandoned in favor of the relentless pursuit of Cloud that has failed to meet expectations. A comp plan that you can trust Finance to follow as much as you might trust a politician kissing babies during election season.

Viewing 2437 - 2439 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.