Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 48 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Apr 27, 2015

Overall, it is not bad

Software engineer

Recommend

CEO approval

Business Outlook

Pros

A lot of freedom, good compensation, very flexible hours. The people are nice, and there isn't much pressure. I can work from home whenever I want.

Cons

Not enough feedback. We do not have an actual product manager, and sometimes it feels like the things that I do are not important. Programing in VB does not help as well.

5.0

Apr 26, 2015

Good Environment to work

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. The environment and the bonding between the team is awesome. Good place to learn a lot.

Cons

Not much to say here.

5.0

Apr 24, 2015

Account Eecutive

Account executive (saas)

Recommend

CEO approval

Business Outlook

Pros

Training, management, office, personnel, pool table, pay and food

Cons

Too many hoops to jump through o get deals closed

Genesys Response

11y

Thank you for your post and positive feedback. We are doing everything we can do make internal processes easier; thanks for the callout on closing deals faster, and we'll continue to look at this. ...Tracy

Viewing 2476 - 2478 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

Company ratings over time

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Reviews by job title

Overall, it is not bad

Good Environment to work

Account Eecutive

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