Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 255 reviews)); "Benefits are great" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 89 reviews)); "Great leadership and company path" ((in 80 reviews)); "great team and people to work with" ((in 69 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant layoffs." ((in 44 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Apr 17, 2018

Senior Technical Analyst

Senior technical analyst

Recommend

CEO approval

Business Outlook

Pros

• Work from home • Good work life balance • Overtime opportunities

Cons

• Below average pay • Job creep

Genesys Response

8y

Thank you for taking the time to post your positive comments. Genesys takes pride in ensuring our employees have work-life balance. This is one of the things attract and retain top talent. I recommend you work closely with your manager to discuss any feedback you have regarding pay or retention so she or he can work with you to address those concerns. Best, Greg (Greg Buck, Global Talent Brand Manager)

5.0

Apr 17, 2018

Work life balance

Lead generation

Recommend

CEO approval

Business Outlook

Pros

Genesys care very much about their employees welfare and make sure the people they hire fit into the culture so we always work with like minded people

Cons

As we are global there is a lot of global travel

Genesys Response

8y

Thank you for your positive feedback. The communities that create our incredible diverse culture are very important to Genesys. We hire the best people and trust them to do what it takes to get their jobs done. I do recognize that travel can be an inconvenience but as a global company there are times when we need to visit other locations. Feel free to reach out to your manager on this topic. Best, Tracy (Tracy Cote, Chief People Officer)

4.0

Apr 3, 2018

IT

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good platform to learn and grow

Cons

benefits is less and less opportunity to learn about product knowledge

Viewing 2506 - 2508 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Senior Technical Analyst

Work life balance

IT

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