Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

90% approve of CEO

84% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Oct 1, 2014

Simply a great place to work.

Business consultant

Recommend

CEO approval

Business Outlook

Pros

As Genesys is a innovative and fast pace there is always opportunity to grow your experience. In a open culture you can share ideas and add your own contribution in a great way. There are many opportunities to grow your career. A mix of entrepreneurial style but highly professional makes it a great place to work. Something we ask ourselves often, what can I do to grow Genesys?

Cons

Consider Genesys only if you're looking for a job which isn't precisely defined. Don't expect 9 to 5 mentality. You can always do more then your official job profile tells you and in fact that's the essence of the great culture at Genesys. Go beyond borders. Be open for change. Think ahead. If that doesn't fit you, Genesys isn't your company.

Genesys Response

11y

Thank you for posting! We really appreciate your contribution and insights, and we're glad we are communicating well for you - always room to us to improve, though, so we'll keep working on it!

4.0

Sep 30, 2014

Great Experience at very good Value

Account manager

Recommend

CEO approval

Business Outlook

Pros

Salary are higher than average market. You can enjoy a work-life balance. e-learning is always available and colleague is a very good options to learn. Genesys offers much more flexibility for doing things than others companies in the market. Process are very quick and there is no red type.

Cons

Very little process define, what is out of the common way or the normal case it is not defined. Therefore, you can be a bit lost and not get help straight away as nobody know how to do some things. Difficulties to find the right material to develop your work. Answers and solutions could take a while so you need to be patient.

5.0

Sep 25, 2014

Good place to work

Senior qa engineer

Recommend

CEO approval

Business Outlook

Pros

The main thing I like in Genesys - you feel that the company likes you. You manager trusts you rely on you. Tasks you solved are very different and interesting, you can choose from several task or propose your own solution. And your team will hear you. The team is always ready to help.

Cons

I have not enought feedback from my manager.

Genesys Response

11y

Thank you for taking the time to review, we appreciate the feedback. If you feel you need more input from your manager, I recommend you set up time on your manager's calendar to address. If you need help, feel free to reach out to your HR Business Partner.

Viewing 2653 - 2655 of 2,704 Reviews

Jobs at Genesys

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

AI Architect (Presales)

Genesys

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Simply a great place to work.

Great Experience at very good Value

Good place to work

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