Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

90% approve of CEO

84% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 18, 2014

A company that recognize your value and your days by day effort

Senior manager - professional service

Recommend

CEO approval

Business Outlook

Pros

Genesys is a company where the employees have a growth path and where you have the possibility to demostrate your value.With over ten years in thi company I can say that Genesys recognize your day by day work. Great international environment where you can keep in contact with many colleagues around the world.

Cons

Genesys is a company that is under a transformation specially in Professional Services and GU where sometimes it’s not simple to follow many changes that are taking place. At the same time I like to see the transformation as a positive challenge.

5.0

Sep 16, 2014

Great Company and Leadership Team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys is growing big and fast, as the undisputed Leader as the Customer Experience Platform Vendor. Every aspect of day job is related to delight our Customer and Partner ecosystem: from Engineering to Sales. Compensation and overall employees welfare is top of the market.

Cons

You work hard and with the best talent in the Market: need to over-perform to emerge.

5.0

Sep 16, 2014

A really positive place with great people willing to help

Account executive

Recommend

CEO approval

Business Outlook

Pros

As a new person with a couple of years gap in working a Contact Centre value proposition, I was quickly taken under the protective wing of everyone to get up to speed. Every day I met someone new who was genuinely happy to meet me and help in any way they could. In no time at all, I felt like part of the family and not just the new person

Cons

As a fast growing company, you do need to take the onus on yourself to go in search of answers and not just rely on people around you. You have to keep up with the pace which can be quite a steep learning curve. However with people willing to help you a long the way, this is hardly a con and more of a fact of life

Viewing 2656 - 2658 of 2,704 Reviews

Jobs at Genesys

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

AI Architect (Presales)

Genesys

Genesys reviews

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Ratings by demographic groups

Reviews by job title

A company that recognize your value and your days by day effort

Great Company and Leadership Team

A really positive place with great people willing to help

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