Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 12, 2014

Excellent place to work!!!

Senior cloud sales consultant

Recommend

CEO approval

Business Outlook

Pros

No micro management and treated very fairly and also supported, first organisation I have worked for where the VP of sales have an open door policy and ask how you are getting on. People are great very friendly and always willing to help or find help for you, training provided on a regular basis in US and Europe. Very professional environment with some witty banter thrown in for good measure. Marketing department that actually generate qualified leads. Flexible with working from home or in the office. Social gatherings after off site and on site group meetings encouraged, hard work is expected but the rewards have exceeded even my expectations.

Cons

No close places to eat

4.0

Sep 11, 2014

Genesys is a dynamic, fast moving company that enables employees to innovate, execute on ideas and has great people.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company culture. Global player. Work hard, play hard. Opportunities for personal growth. Great people to work with. There is potential for an IPO.

Cons

You have to be willing and able to work hard, be committed and travel. Genesys has a lot of potential, but also a lot going on and sometimes tries to do too much at once.

5.0

Sep 11, 2014

A real multi-cultural, international and agile company in a growing market

Director

Recommend

CEO approval

Business Outlook

Pros

Working in an international environment with multiple cultures is challenging, but broadens your horizon. Working with customer who are the top of all branches is divers and mind extending.

Cons

You'd need to be open for changes. Your willingness to travel is a must have. Challenges are complex. Make sure your brain is turned on.

Viewing 2662 - 2664 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Excellent place to work!!!

Genesys is a dynamic, fast moving company that enables employees to innovate, execute on ideas and has great people.

A real multi-cultural, international and agile company in a growing market

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Genesys reviews FAQs

Jobs at Genesys