Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Sep 11, 2014

Genesys - My family away from home !!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys is not only a company one goes to work for – it will become and be your family away from home. The people are dynamic and exciting and fantastic to work with. Every day brings a new challenge and adventure. You are offered a unique opportunity to grow and the trust is there to allow one to work on an individual level but always knowing you have a support system in place with your managers and collegues. Genesys challenges you every day to be 200% of what you can be !! Genesys also bring to the table a unique offering and always strives for a great customer experience

Cons

One has to love working hard and be willing to go the extra mile. But the pay off with great results make up for this !

4.0

Sep 11, 2014

A dynamic and innovative place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to work with a culture of open and direct communication. The People are making the difference and are always willing to help. Products and solutions are based on leading edge technologies. If you like travel and a dynmic environment Genesys is the place to be.

Cons

The amount of change can be overwhelming and it sometime a bit hard to keep up with all the initiatives. This is partly due to the fact that Genesys is a highly innovative company with a lot of initiatives going on in parallel.

5.0

Sep 10, 2014

Fantastic work environment with great people

Associate solutions engineer

Recommend

CEO approval

Business Outlook

Pros

- Dynamic and innovative place to work - Everybody is highly motivated, helpful & very easy going - Great carrier opportunities

Cons

Nothing that comes to my mind really

Viewing 2665 - 2667 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Genesys - My family away from home !!!

A dynamic and innovative place to work.

Fantastic work environment with great people

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