Genpact reviews

3.7

72% would recommend to a friend

(28,728 total reviews)
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BK Kalra

79% approve of CEO

72% positive business outlook

Genpact has an employee rating of 3.7 out of 5 stars, based on 28,728 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Genpact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

29K reviews
5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Handled web tickets through Service now tool on daily basis. Pulling the web tickets report and allocation part done. Worked on critical tickets and done on roote cause analysis. Intimated new updateds in daily huddles which are received from clients and se uodated in SOP. Unposted and unpaid invoices posted from my end when received queries on oversue invoice payments. Since it was a new project we worked on Weeknds as well to reduce tickets volume.

Cons

Since it waa a new project management would have taken extra candidates to Helpdesk team to reduce tickets volume instead of working on every weekends. Later extra candidates can be removed from current work and moved to other process once Helpdesk process stabilized.

Viewing 7 - 9 of 28,728 Reviews

Glassdoor has 30,180 Genpact reviews submitted anonymously by Genpact employees. Read employee reviews and ratings on Glassdoor to decide if Genpact is right for you.