The company who owns Curo, Thomas H. Lee Partners, are venture capitalists whose # 1 goal is to acquire as much census as possible and flip it for a nice chunk of change. It's just the way corporately owned hospice companies operate: profit-centric. Rather than having a patient-first model, as all healthcare companies should, it's profit above all else. At the end of the day, this model produces situations where dying patients and families suffer while the rich get richer. The cost cutting strategies that have been implemented at our site have caused census to decline by over 400%, and turnover to dramatically increase as well. It's a revolving door for every position at our site except Chaplain and MSW. Always short staffed based on caseload. Can't attract decent talent because they've burned a lot of good nurses in the community. New, fresh, young nurses quit after 6 mos because they're overworked. Business development can't build census because they're selling a terrible product now. I've risked personal relationships in the field, only to have a service failure embarrass me. Corporate doesn't have a clue nor care about what's happening at the local level. They send a VP of business development and a VP of Ops in every QUARTER! And our site is literally in the toilet! That's the visit frequency of the only people with any power to change anything. Clearly they're overworked too. They can't focus on a failing site because the pressures on to acquire census by buying companies or opening other sites. Pretty much sums it up right there.
