GetInsured reviews

3.1

49% would recommend to a friend

(280 total reviews)

Chini Krishnan

68% approve of CEO

46% positive business outlook

GetInsured has an employee rating of 3.1 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GetInsured employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

280 reviews
2.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is never late. Move up quickly

Cons

Will randomly fire a significant amount of people and your metrics and attendance do not matter. They will hire you for a "career" and then pull the rug from under you.

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GetInsured Response
1y
Thank you for sharing your feedback. Since the Open Enrollment period is limited, our business naturally follows a seasonal cycle. To meet the higher call center demands during the fall and winter, we rely on a seasonal workforce. Unfortunately, this also means there’s a ramp-down period after enrollment ends. This seasonal nature is common in industries requiring customer service during peak periods. High-performing agents are also considered for permanent roles based on business needs and/or high performing agents can return next open enrollment period. We are incredibly grateful for the hard work and dedication of all our team members, seasonal and permanent alike, in helping consumers navigate their health care options. From this review it looks like you're still employed in the contact center, so I would encourage you to speak with your manager about your concerns, as we have an open door policy.
1.0
Nov 16, 2024
Recommend
CEO approval
Business Outlook

Pros

You work remotely and at home.

Cons

- Disorganized training. - Disorderly CSR(s) and direct reports. - Below average health benefits. - Inexperienced call center management. - Policies and procedures never aligned with the internal systems commonly used by CSRs. - Inaccurate or dishonest representation of your role.

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GetInsured Response
1y
Thank you for sharing your feedback. We truly appreciate when employees and former employees take the time to share their thoughts—it helps us grow as a company. Helping customers enroll in a health plan that fits their needs and budget is at the heart of what we do at GetInsured. Since the Open Enrollment Period is limited, our business naturally follows a seasonal cycle. To meet the higher call center demands during the fall and winter, we rely on a seasonal workforce. Unfortunately, this also means there’s a ramp-down period after enrollment ends. This seasonal nature is common in industries requiring customer service during peak periods. We aim to be transparent with our seasonal agents, ensuring they understand from the start that their roles are contract-based and conclude after Open Enrollment. All seasonal employees in this cycle were provided 60 days' notice about the conclusion of their roles. That said, we’re proud to offer industry-competitive compensation for our seasonal agents, which includes a strong base hourly rate plus commissions. Additionally, high-performing agents are considered for permanent roles depending on company needs. We are incredibly grateful for the hard work and dedication of all our team members, seasonal and permanent alike, in helping consumers navigate their healthcare options. For those transitioning from GetInsured, we thank you for your contributions and wish you all the best in your future endeavors.
Viewing 112 - 114 of 280 Reviews

Glassdoor has 316 GetInsured reviews submitted anonymously by GetInsured employees. Read employee reviews and ratings on Glassdoor to decide if GetInsured is right for you.