Is GitLab a good company to work for as a Associate Customer Success Engineer?

Associate Customer Success Engineer professionals working at GitLab have rated their employer with 3.3 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of GitLab employees being 3.4 out of 5 stars. Search open Associate Customer Success Engineer Jobs at GitLab now and start preparing for your job interview by browsing frequently asked Associate Customer Success Engineer interview questions at GitLab .

Does GitLab pay Associate Customer Success Engineer employees well?

Associate Customer Success Engineer professionals rate their compensation and benefits at GitLab with 3.8 out of 5 stars based on 15 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Associate Customer Success Engineer salaries at GitLab.

What are the top reviewed jobs at GitLab?

Account Executive (41) , Support Engineer (29) , Backend Engineer (21) , Software Engineer (18) , Sales (17) , Sales Development Representative (SDR) (17) , Business Development Representative (BDR) (15) , Senior Backend Engineer (14) , Manager (13) , Solutions Architect (13) , Strategic Account Leader (12) , Sales Representative (11) , Engineering Manager (9) , Sales Development Representative (9) , Senior Software Engineer (9)

What are the pros of working at GitLab according to real employee reviews?

"The people are great, GitLab makes a point of hiring good humans and it shows" ((in 66 reviews)); "Great benefits and teammates." ((in 45 reviews)); "great work/life balance" ((in 35 reviews)); "The team is great, from day one you're part of the GitLab family." ((in 31 reviews)); "Great team members" ((in 24 reviews))

What are the cons of working at GitLab according to real employee reviews?

"Significant concerns about decisions from senior leadership." ((in 22 reviews)); "tech is having a tough time now chaotic with changes non stop and no managers for some teams" ((in 16 reviews)); "New leadership doesn't have a clue of what to do." ((in 6 reviews)); "Hard grind, silent layoffs, and constant stack ranking." ((in 5 reviews)); "Difficult to create opportunities to meet in the flesh but that is more due to Covid than anything else" ((in 5 reviews))

GitLab Associate Customer Success Engineer reviews

3.3

44% would recommend to a friend

(15 total reviews)

Bill Staples

32% approve of CEO

20% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (15 reviews)

Ratings by demographic groups

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Associate Customer Success Engineer employees have rated GitLab with 3.3 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Customer Success Engineer professionals have a good working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Associate Customer Success Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

15 reviews

3.0

Apr 25, 2023

Good product, good culture, building out processes

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good collaboration and focus on async work

Cons

Lack of defined processes, many tools to update and use internally

3.0

Mar 25, 2023

Not as Great as When I Started

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are great, non-linear work days.

Cons

Inconsistent management strategy. Silos in the sales org. Scaling as a company in response to growth has been shaky.

GitLab Response

3y

Thank you for your feedback. We’re glad to hear you’re happy with the benefits offered and our approach to non-linear working days. We are also rolling out a leadership training program called Elevate that will be available to all GitLab managers and above. You can learn more about Elevate in the Learning & Development handbook: https://about.gitlab.com/handbook/people-group/learning-and-development/elevate/

1.0

Mar 24, 2023

Trash can dumpster fire

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

None. Working at gitlab was the worst experience I have ever had. Makes me want to puke just thinking of it.

Cons

No response from other colleagues on customer problems. Woke managers who have no idea how to manage. Company is failing and not profitable. Issues with 1000s of useless comments make it impossible to work

Viewing 13 - 15 of 15 Reviews

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GitLab Associate Customer Success Engineer reviews

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Good product, good culture, building out processes

Not as Great as When I Started

Trash can dumpster fire

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