Glassdoor reviews

3.8

66% would recommend to a friend

(1,112 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Sep 15, 2020
Recommend
CEO approval
Business Outlook

Pros

I'll admit feedback fatigue has been very real for me here at glassdoor, but that feedback has not come without purpose. we're back to what the old glassdoor was all about - it's messy as hell right now and that's okay. one thing is clear though; glassdoor is back to being an engine for progress. from that, i've gotten back in touch with an old familiar friend. something this salty, overstayed-their-welcome individual hasn't spoken of in a while... - 'pride' - pride for... -the hours i put in -the people i surround myself with -in what each sale means and every dollar does -us taking chances and risks again, not chasing competition but chasing progress -defending free speech -aspiring to create an inclusive society, challenging the status quo -seeing us challenge conversations around privilege and race -working to support gender equality and supporting gender identity that all is in-and-of-itself worthy of my pride. i don't work here because it's easy, im proud to be here because it is hard. the result is growth. so daps n pounds to you glassdoor for going for woke, not broke, in all of the above. some other aspects im particularly fond of: -employee safety and wellness - we acted quickly and before many companies to move to WFH amidst a growing pandemic. since then, we've had various support groups, up-leveled communications to keep people informed, and genuine efforts (even if not perfect) to keep people engaged. I applaud the workplace experience team's efforts. -D&I - we're on a mission now people. our product is evolving to encompass more D&I transparency for employers and we're first on the list of companies acknowledging that we have growing to do. it's refreshing to see us admit our flaws but already be hard at work to create a safe space for all. our employee resource groups led by Jacob Little have been eye opening. i knew nothing before and through this team i've been more exposed to how i can be a socially responsible global citizen. it's in its infancy but has so much potential. *on the above - if you are black, latino, asian, indigenous, LGBTQ - you have allies here. we've got work to do, and we're extremely imperfect, but we've got you.

Cons

the layoff and restructure was the single most taxing and emotionally draining experience of my professional career. there is a scar tissue that i dont believe will fade. it sucked. the whole experience can go kick rocks and the mess that it created has spawned more uncertainty that is hard to navigate. however, i do believe that the time and energy spent to get through that restructure a more prosperous future. i don't want to do that again and it's going to take me a while to get back to the output and productivity i once had. amidst all that, we struggle and continue to have an achilles heel in sales with good old fashioned communication and prioritization. what do we need to get done today, this week, this month - how are we gonna do it and who's owning it? ok. go. we have far too many internal meetings, deliberations and shifting messages. distill it down and keep it simple, especially for us on the front lines. it's been at times chaotic and other times mind numbing. the amount of problems we've had to solve for stacks miles high and people are tired. then again we're doing something we've never had to do before; lay-off 300 people, pick up the pieces, and move the company in a new direction. it's not easy. but we did slack on the fundamentals and that slowed us down significantly. someone once said: “great leaders are the ones who think beyond “short term” versus “long term.” They are the ones who know that it is not about the next quarter or the next election; it is about the next generation.” deep down though i know that despite all the frustrating and agonizing days that were this summer, they were meant to set our next generation up for something good. if you're reading this and you did something at some time to have someone's back to protect, coach, develop or counsel a colleague, direct report or peer through all of this, know you're appreciated. i speak for all of them.

5.0
Jul 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Transparency is taken to another level here. There's lots of room for career growth, and all the managers that I've worked with are always trying to help you grow. Since covid, Glassdoor was one of the first companies to mandate a work from home, and has been super supportive about flexibility and everyone's situation.

Cons

The team structure is constantly changing (which can be a good thing as well), so don't get used to your team, as it will probably change within the next year.

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Glassdoor Response
5y
Thank you for taking the time to share about your experience with Glassdoor. There is no value more important to us than of Transparency. It is truly our guiding principle. We believe that, in order to push the boundaries of openness and honesty in the workplace, we should ourselves be continuously committed to learning, collaborating and making the right decisions. As you mention, the COVID-19 pandemic presented the opportunity to practice what we've always preached, so it was crucial for us to address safety measures with our employees as early as possible. We're enormously proud of our many teams for their quick work to support our employees remotely. If the COVID-19 pandemic has taught us anything, it's the need to remain agile as a company. While we have taken many steps to communicate structural changes with as much notice to our employees as possible, we can certainly continue getting even sharper. In the coming months, we plan to be more focused than ever on collecting feedback from other employees and making sure our employees feel heard. While we will always remain welcome to change at Glassdoor, our hope is to ensure changes are accompanied with clear communication and employees understand how changes could impact them.
5.0
Jul 15, 2020

Blunt Honesty

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'll start by saying - I have worked at other companies in the past and partnered with clients in various industries where I was able to experience their workplaces. I'll be the first to say - Glassdoor is far and above superior to all of them in terms of courtesy and professionalism of employees, work-life balance and employee benefits. When I first started, I could physically feel the shift in the workplace unlike I had before! A few pros I want to highlight: + Visibility. I feel completely taken care of and seen as a worker. I have never felt like "just a number" or "another face in the crowd". I also feel as if my voice matters, and if I want something acted upon or noticed, it will be! Meetings with our managers are always productive and they make an effort to ask if there are any questions we need answered or changes we would recommend. + Change happens! Again, never worked for a company that is so outright eager to gain employee feedback. They proactively ask for it on a regular basis. They encourage us to share the good, the bad and the ugly to be as truthful and raw as we can. If my previous employers asked for feedback, no changes were ever made and you never heard about it again. At Glassdoor, not only does our CEO and PeopleTeam read the reviews, read the survey feedback and openly ask for more, but they take this information and make ACTUAL CHANGE! They even asked us to write reviews about how we were feeling right now, knowing there may be quite a bit of animosity at the moment. Crazy, right? They recognize the power that their employees have and care enough to shift things to favor their people. It still blows my mind that one review has the power to change the forward motion of a company, but it's so true! + Employees. I can confidently say I am among some of the best and brightest individuals in the industry. My colleagues are kind, funny, intelligent, professional and always willing to help each other out. I feel proud to work alongside them every day! + Work-life balance. Managers encourage us to take time off, take a personal day or go on vacation. The unlimited PTO and fantastic benefits package is top-notch! + Work from home. I'll preface this with I enjoy working from home. I miss my people, but I don't mind not having to commute, sleeping a little longer, etc.. When our WFH order happened, we were told to let our IT team know if we needed anything - extra monitors, keyboards, desk chairs, desks, you name it. We were even given an option to buy work from home essentials we may need and expense it. This has helped make the WFH experience so much better. Again, I feel very supported and taken care of!

Cons

You can't have a lot of good without some bad, right? A few cons I want to highlight: - Layoffs. By now it's a broken record that people have written about the harsh handling of the layoffs in May. While it's difficult to tell 300 people they are being let go, I do believe a more conceited effort to give folks a "heads up" would have been extremely appreciated by both the folks who left and the ones who remained. While the severance packages were generous, the situation could have been handled much better and more direct from the first sign of trouble in paradise. - Culture. While the people are all top-notch in the industry, some of the "Glassdoor Lifers" don't understand how things could be outside of working at Glassdoor. There are quite a few employees who have grown with the company for their whole careers and don't know what it's like working anywhere else. Because of this, they constantly compare the current Glassdoor to how it used to be without realizing that things could be much worse, as they are at most other companies. - Concise forward planning. Lately, all the change feels very unstable and wishy-washy. It feels as if our service motion or future partnerships are changing every day. We hear information one day, and it's different the next. It would have been better if management would have taken a week or two in order to plan. Sit down, and really work things out before having us do what feels like this whole 'trial and error' thing to work out the kinks. The back and forth is starting to take a toll on internal teams and client relationships instead of having one solid plan that either succeeds or fails.

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Glassdoor Response
5y
The people are absolutely the biggest asset to Glassdoor and are why it is such a unique place. Thank you for making Glassdoor special. COVID-19 and its severe hit to the economy is something the world has never seen before. This has had a considerable impact on our business, one we simply could not have predicted. I shared in our March All Hands that we were seeing this in several key business health indicators and sadly we saw this trend continue. That said, I want you to know that I hear your feedback that you feel we could have been clearer communicating this to you. I believe transparency with employees and providing a clear understanding of our go-forward strategy is absolutely essential. Thank you for being a part of Glassdoor and for your contribution! Christian CEO, Glassdoor
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.