I won’t lie: it’s hard, and some days are harder than others. There’s no getting around putting in the work here. That said, my biggest challenge is the amount of factors that are outside of our control and how that can impact one’s success: where a company is located, how many open jobs they might have compared to the year prior, content issues, a client’s performance, Customer Success, internal processes, etc. These are all challenges we face when trying to hit our quota and it can be very defeating and frustrating. It can sometimes feel like some people are better set up for success than others based on their book of business or their support team.
You’ll likely read some reviews that talk about how our company’s culture is gone. I wouldn’t say that it’s gone, it’s just different. I don’t think we ever lost that Glassdoor family feel, but when you go from personally seeing success over and over to suddenly not, sometimes sending out a few more emails, or leaving one more voicemail becomes more important than a dress up day or monthly award ceremony. Participation is lacking but only because there is a lot of “catch up” to hit numbers. It isn’t just one person who makes a company’s culture, but rather the collective whole, and this past year was rough on the collective whole.
You’ll also read some reviews about compensation. Living in the most expensive city is not easy. And yes, I would like to get paid more so that maybe one day I can buy a house and maybe even start a family. For now, the office environment and the people are what make the discrepancy in comp bearable, but I do worry that at some point the allure of all that will not shine as bright as it does now.
