GoDaddy Inbound Technical Support reviews

PTO options are not great, ability to move around is not there anymore, pay cuts every year for sales teams, but increasing metrics.

GoDaddy once had technically minded agents that would care about the customers, but seems they have just filled these gaps with sales agents that only know what the product is and not why the customer would need it or what they could achieve with it. I was pushed into a role I did not want as my old job was shared out across all teams (before moving overseas). Correct training was not provided for my new role, my training consisted of me showing the other agents how to do my old job before getting back on the phone, learning nothing of the outbound role. The company hired 100's of new employees to a role that has no stability and placing agents on a personal improvement plan just for having a bad month. It amazes me how a company can spend so much on pointless events, drinks and snacks but will move inbound roles overseas because it is cheaper. If you're not in the right team the environment can be very toxic.