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GoDaddy

Engaged Employer

GoDaddy Inbound Technical Support reviews

3.4

53% would recommend to a friend

(63 total reviews)
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Aman Bhutani

66% approve of CEO

40% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Culture & values

3.7

Diversity & inclusion

3.5

Career opportunities

3.2

Work/Life balance

3.2

Senior management

Inbound Technical Support employees have rated GoDaddy with 3.4 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. GoDaddy is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

63 reviews
1.0
Mar 7, 2023

GoDaddy riding off the old coattails of a good company.

Inbound sales
Recommend
CEO approval
Business Outlook

Pros

Health Insurance is the only pro

Cons

Everything mainly pay and treatment. Is writing off of the fact that it was labeled the top 10 companies to work for 10 years ago. Godaddy’s not even the same company. It was six months ago Go Daddy used to be a great company to work for and if they ever set the goal to high, they would lower that goal and make sure you got a bonus and a pay out. They recently moved the top 20 inbound agents to outbound and I move them. I mean they force them with people did not want to move then they safe and off the rest of the good sales calls to outbound because oh Outbounds not just outbound. They also take inbound calls. So now what they’ve done is there giving us customer service phone calls and expecting us to squeeze $1400 out of those calls the same calls that customer service reps are getting in our only expected to make a couple hundred dollars. They are doing this on purpose so that they can get twice the amount of revenue out of those calls and then turn around and also not pay us a bonus. When you have over 50% of your staff not hitting your minimum goal is to high in unattainable. But will they admit that no instead they gaslight you and tell you how much of a bad sales rep you suddenly become after 15 years in sales experience so if you feel like being gaslit, stressed out all the time and legit, almost ready to end it all every day then sure godaddy is a great place to work! Lol

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GoDaddy Response
3y
We’re sorry to hear that your experience did not go as expected. We have a number of feedback methods, and encourage anyone that would like to learn more to reach out to their leader or HR representative. If anyone is experiencing a situation not aligned with GoDaddy’s values, we absolutely want to hear about it so we can address it. We take these concerns very seriously. For employees that feel like this hasn’t happened, please reach out to our 24x7x365 Ethics Helpline www.godaddy.com/ethicshelpline, which can be used anonymously. We are committed to promptly and thoroughly investigating all complaints and taking appropriate action in response. Wishing you the best of luck in your future endeavors.
1.0
Feb 20, 2023

Avoid at all costs

Inbound sales representative
Recommend
CEO approval
Business Outlook

Pros

Work from home. That’s all, that’s the only pro.

Cons

Training is all over the place, managers hang you out to dry when you need help, company goes through your Slack chats including peer to peer, then gets mad at you for voicing frustrations to other peers who share the same feelings.

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GoDaddy Response
3y
Thank you for taking the time to provide feedback. We're sorry to hear that your experience did not go as expected. We encourage our teammates, current and former, to live passionately and provide honest feedback that will help us grow as a company. If any employee has a concern about unethical behavior or violations of our policies, we strongly encourage them to let us know so we can address it. We take these concerns very seriously. You can reach out our 24x7x365 Ethics Helpline www.godaddy.com/ethicshelpline , which can be used anonymously. We are committed to promptly and thoroughly investigating all complaints and taking appropriate action in response. Wishing you the best of luck in your future endeavors.
4.0
Nov 30, 2022

Great company to work for

Inbound sales representative
Recommend
CEO approval
Business Outlook

Pros

Remote work Supportive leadership Excellent benefits Good bonus structure

Cons

Only downside is sometimes customers don’t know how to speak to people like people. You’ll have that on these big jobs

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GoDaddy Response
3y
Thanks so much for taking the time to write us a review. At GoDaddy, we encourage all teammates to bring their true selves to work and provide honest feedback. Looking forward to improving the #GoDaddyLife with you by our side.
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