GoDaddy Inbound Technical Support reviews

The training is decent but when you get out onto your team if your mgr is bad your going to fell. The metrics are not fair. The NPS metric can affect your bonus even if you did nothing wrong on the call. The other big con is how they pay out. In the interview you're told they pay commission. But the pay bonus and you don't receive it if you don't hit your target goal. So you find yourself working for a base pay while the company is still making money. Once I leave I will never look back nor refer anyone to work at Goddady.

I was hired for sales. What I actually do is talk with lots of clueless people who dont know what they are doing, dont know what you support and what you dont. I get bogged down with tech questions and billing issues all day. I do the job of 4 people while hoping my residual sales get me a "bonus". I could only imagine how much money GD and I could actually make if I could do what I was actually hired to do. I was hired on with about 45 other people and after just a couple months only a few remain. Every meeting you look around and its less and less people you were in training with. It is sad. We are led by supervisors who are rarely available. A couple clueless executives and our phone systems have failed us. I now deal with useless call from every random person that needs something. Welcome to email hell where customers complain. About the expense of everything and then think your going to help them with tech support after spending 100 bucks. You will be treated like dirt. I make 17 an hour with a "bonus" only if I hit my non sales goal metrics. After just a couple months I am looking elsewhere. I just want to sell. This place is also woke,