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Goodwill

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Goodwill reviews

3.2

46% would recommend to a friend

(9,253 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

9K reviews
1.0
Sep 19, 2014

I love working with our clients, but supervisors and upper management are hard to deal with.

Life coach
Recommend
CEO approval
Business Outlook

Pros

I like working with our clients and assisting them with increasing their independence within the community. I can connect with some of the other staff I work with. There is usually not a problem with changing your schedule or asking for time off.

Cons

Pay is very low compared to the upper management. CEO does not follow the mission and is very money-motivated. Staff are not usually listened to.

3.0
Sep 7, 2014

It's a job meant for the able bodied and strong willed.

Cashier
Recommend
CEO approval
Business Outlook

Pros

The good thing about working at goodwill is the steady pay. I also worked with some friends I'd gone to high school with which was enjoyable. Typically, with two weeks notice, you will get whatever requested time off you need. So long as the dates you ask for are not too much or too often.

Cons

The managers at my location seemed to be on a power trip. Very often a manager would come up to you and ask you to preform one task, then a few minutes later ask for something else to be done. Normally that'd be no big deal, but later on that day you'd get scolded for an incomplete task regardless as to whether you pointed out that you weren't finished with your original assigned task before being moved elsewhere. I had a stalker follow me around my store that my managers did very little about. It wasn't until he left me a love letter that anything was taken seriously. Like any retail store customers can be quite a handful. I once had a video game thrown at me because our return policy didn't allow for them to be returned. I also knew of another girl who had the same thing happen to her only she got shoes thrown at her head.

Viewing 178 - 180 of 9,253 Reviews
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Glassdoor has 9,756 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.