Upper management lacks any emotional intelligence. They do not care about any of their employees or their development. My boss continued to get development opportunities and left our team floundering. On top of that, our team was without a manager for four months before hiring someone who has no experience in a call center or tech company. Managers frequently pass other, lower level employees work off as their own. My last year was miserable due to the fact that members of my team left, and no one replaced them for months, and still weren't replaced upon my time ending there.
Compensation is a joke, in which I did not receive a raise for 3 years, instead getting RSUs which were worth nothing by the end of my employment and created more of a tax liability for me. When approaching my manager about this, they were surprised and said they would do something about this. Upon talking to other members of my team, this was the reaction that was given to everyone, so it really wasn't a surprise, it was just blatant inaction.
Sales and tech teams are completely unapproachable, rude, and in often cases drunk. Alcohol flows through these teams like it's water. The sales/tech division is one big frat party that treats the office like it's a playground. They do not prioritize their work, often delaying deployment of products for months, sometimes years, and then pushing out a rush product with no regard for any other team's work load or deadline. Example: product launches would happen without any notice, causing multiple teams to scramble to document it's go live.
HR is also very unapproachable and moves slowly to correct issues that are raised. An abusive manager was allowed to work at the company for long after complaints were escalated, and then when said manager retaliated, no action was taken. Homophobic remarks were made to me by management and little if any action was taken.
This company treats it's employees like it's publicly traded, but treats it's customers like it's a start up. Their "values" have not scaled with the company's growth and still behaves like it's one big party. There is no trajectory for what the company wants to become, there is no investment in it's people. Attrition is alarmingly high.
GrubHub will fail if it continues to pour money into growing rather than investing in strengthening it's internal teams. Abusive employees, no matter how effective at their role, need to be removed. Competency needs to be questioned with members of management.
