The same claim / administration system the Sumerians used.
PS: you don’t only work from The system, you have two email inboxes sometimes more, but that workload isn’t accounted for when they look at your outstanding work. They only go by your assigned claims and use magical wizardry to say you’ve got the same amount of work as anyone else.
Group STD is disorganized. A lot of process and in some cases, no process. You fend for your life to survive.
Group STD work distribution does not make any sense, some people have lots of work and some have hardly any. Allegedly, it’s up to the Team Leader to balance it out, but I believe they are run ragged so they have no real time to Lead or less, manage staff.
Sink or swim. That should be the department motto.
Too many people leaving. Yes, some are terminated for policy violations (because of work overload + pressure from management- some resorted to short cuts) but many have left because it’s become a Wild West.
New management was put in place, and changes are slowly bubbling up. However, old front line & middle management is still there, holding up change making it harder for everyone.
The people who are successful, become so because they cut corners and have sloppy work. Sloppy work is acceptable at Guardian if your numbers look good.
As a Case Manager at Guardian, you do the work of 10 people, billing, account management, management, sales/marketing, FMLA, customer service response unit, you handle phone calls, emails, instant messages, all while getting new claims and getting brow beat for not working items quickly. Don’t dare have a group employer complain, that’s the end for you.
*being off means. Dreading to come back to 500 emails, none of your work touched, escalated items waiting for you to handle. Even if you’re off for 1 week or 2 months.
Work appears to be in the first steps of being off-shored. I don’t know what that could mean.
