A lot of employees are incompetent at doing their jobs. Rather than install training programs or initiatives to develop their employees, upper management sweeps this problem under the rug by just re-allocating work to other employees who are more capable.
Guardian has had an influx of new hires at every corner. More than half of these new hires are management level or above. The organization is very, very top heavy with 5 managers per 1 worker. Office politics run rampant. Especially since the 2 new hires could be your 2 new bosses or if you are afraid of losing your own job to a new hire.
There is a sweatshop mentality that, if you do not work super long hours, you are not doing your job effectively. All this for insurance company pay and insurance company work, which is pretty simple and straightforward and does not warrant those long hours. Management is too out of touch to manage their teams effectively or efficiently by either working from home all the time or traveling to various other satellite offices.
The company has very poor technological infrastructure. There is no business intelligence platform being used for reporting. Therefore, all reporting is manual and can be inconsistent (and unreliable to an extent) across business units. A lot of time is wasted reconciling one report to another and trying to figure out why they do not match when they are supposedly reporting the same data.
