Guardian Pharmacy reviews

3.6

65% would recommend to a friend

(267 total reviews)

Fred Burke

68% approve of CEO

59% positive business outlook

Guardian Pharmacy has an employee rating of 3.6 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guardian Pharmacy employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

267 reviews
1.0
Jul 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Sometimes drug reps bring free food. The coworkers are really cool people.

Cons

I worked at the Guardian Pharmacy of Tucson, aka The Wilmot Pharmacy.  The company was previously owned by two friendly brothers in the local area, a small local business that cared about its employees, their families, and the pharmacy's patients. Then Guardian and Saliba's stepped in, changing the business to the opposite. In a year, over a dozen employees were either fired or felt compelled to leave, out of a pharmacy with a staffing of only 6 employees originally! Most of this stemmed from the terrible and tyrannic management (you might of heard of Saliba's Pharmacy in Phoenix).  We were like losing business left and right. The employees were constantly to blame, even though we tried to give our management warning (and they swept it under the rug to protect their own jobs).  We randomly switched to a completely different pharmacy system, which had tons of bugs and incorrect information with our cycle fill. Again, employees were totally to blame for any problems! It was a depressing place to work cause that "family" feel had been taken away. Then we would get business back, and would not have the staffing to take it on! Management would tell us "it has to be done by this deadline no matter what...we will deal with any problems later", essentially meaning to fill all the meds as quickly as possible, even if they were wrong.  We are dealing with the health of patients in assisted living homes, but management only sees dollar signs from getting new contracts!! They want their profits and bonuses. This job like completely changed them. What you can expect from this company is a management team that tries to be your friend, while screwing you over at the same time. Our management would frequently tell employees they were doing great jobs, then suddenly give bad performance reviews (so they don't have to give raises). They would also repeatedly say they were excited to hire new employees due to increased business, then fire the old employees due to "budget problems". This must have happened at least 5 times while I was there. Everyone here recognizes the trend, but the two directors still think they are like super sneaky. They will not work with employees on how to improve...they just decide to "sneakily" replace them. They can't be professional about wanting to terminate employees. I spoke with the owner about my concerns with the company. While he initially seemed receptive, the response to everything was a dismissive "thank you for bringing this to my attention" and no change ever happened. Before I knew it, **I** was dealing with Guardian's HR department!  About criticizing the company and "harassing" management, for a company I've worked with for years and wanted to help!  They do not care about your suggestions or your legitimate concerns as an employee. We were also scolded for discussing our own wages and benefits.  Employees have rights, whether Guardian wants to admit it or not. Our pay and insurance plans are FAR BEYOND AVERAGE for this industry, but they compare us to retail pharmacy employees throwing pills in a vial. We are doing much higher level jobs, like medication therapy management and dispensing for facilities! But Guardian will go out of its way to shut you up. If you are hourly, they see you as a child who needs to be disciplined.  They would like rather spend more time and money dealing with who they see as "problem employees" then actually fixing the way the company operates. I left because I wasn't respected. I left because Guardian Pharmacy could not treat me like an adult. I left because the pharmacy director could not function professionally. This is the same director who did NOTHING when I came crying to him about how other employees treated me. I could keep going, but I hope you see my frustration and agony, as someone who once trusted and believed in this so-called "pharmacy". Please, avoid Wilmot Pharmacy and Saliba's Pharmacy. Avoid all Guardian pharmacies.  I hope no one ever has to repeat what I went through.

1.0
Jun 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Employees get prescriptions at cash price, which is good because the benefits are so bad that it's cheaper to not get insurance.

Cons

This is one of the WORST pharmacies Ive ever worked for. Most employees are not here for over a year due to all the firings. The main problem is with the directors and owner. And the lack of care for employees. We were constantly behind on filling our cycle fill, we are never staffed right. They will ask you to drop everything for them and you get nothing in return. When things go wrong the employees get blamed! You will be thrown under the bus and then fired for there mistakes!! They cannot even order supplies to fill prescriptions or do your payroll correctly. People get rotated through jobs all the time.....and hours change consistently for no reason. The entire place is hanging by a string.....At least the old owners cared about employees needs. This company is all about THEIR profit, not about you! The pay is LOUSY. Insurance is expensive and you have to pay full price on all your copays. NO ONE gets raises or bonuses. One of the new directors is constantly making people uncomfortable with the things he says. You donot want to work here. The actual "corporate" Guardian people are just as bad. They trick you into being there friends but they are NOT looking out for you what so ever.

1.0
Aug 4, 2017
Recommend
CEO approval
Business Outlook

Pros

I can't think of anything good. My employment here didn't last long. The girl near my station was always fun to talk to. :)

Cons

This is a real shady company. It's completely unclear what we do here. Put the pills in the holes, it's "pharmacy". Training is almost non-existent and then you get yelled at by pharmacists for doing things wrong. How is it "wrong" if it's not part of training? 90% of the rules here aren't written down. The failures here stem from the poorest quality of senior management, especially regarding the fulfillment and inventory departments. There are many in management, some not so great, but my supervisor was completely incompetent. And my director (so many, why are there like 10 of them?) probably the worst manager I've ever seen. That is my honest opinion as someone who was here and learned of the failures of this pharmacy. What is a quality director? Should a director spend the whole day is spent nitpicking every minor things, butting-in on things that don't pertain to the department, and ignoring the few things that the director needs to be involved in, you know, overseeing fulfillment and inventory. For example, I wouldn't get responses on procedural things for weeks because fulfillment management should be busy complaining about what billing department does. Or what data entry is doing. Or how the phones rings in the front. But anytime it's something to do with the pharmacy filling prescriptions, unless someone was being a tattletale or feeding her drama, she practically ignores it. Acts like everything she oversees run perfectly on its own, but in actuality this place hardly functions. And when they aren't ignoring their department's needs, a senior manager supposedly needs to walk around, complain about where things are on the shelf, spy on people over their shoulders when she thinks we aren't looking, and then trash talk other management personel, again thinking no one is listening?? Now directors responsible for some in-house driver program that is completely failing?? The drivers they hired are practically hobos, who shouldn't be trusted with things like narcotics. They get in accidents and deliver stuff to the wrong place all the time. Our old delivery company wasn't great but at least before they tried to take over it WORKED. My director's responsible but instead of fixing anything she ignores actual problems and tries to blame others so corporate guys in atlanta don't realize how bad she's running it and how much MONEY they are probably losing now. We have to put up with their kids, they makes us report to their Dailys kids with a very suspicious past. It's nepotism at it's worst. If you work for Guardian, you'll be ignored, dismissed, forced to listen to unqualified management's kids, blamed, and trampled over by incompetent directors who are "in" very close with the owner and could run the company into the ground but still get raises! Some people are much too close to the owner and everyone talks about it, even the other management. We can always hear them bickering and complaining. HR refuses to do anything about it. More people have quit over how this particular department is run than any other place, because of who runs it! No one wants to work for someone who backstabs, nitpicks, blames, and is solely responsible for making the whole business miserable. I would bet that all management problems are caused by one person (I won't say who), but they refuse to do anything about it because she so close to the owner. Maybe someone should look into this. This place will ruin your personal and at-home life with how miserable you become.

Viewing 13 - 15 of 267 Reviews

Glassdoor has 276 Guardian Pharmacy reviews submitted anonymously by Guardian Pharmacy employees. Read employee reviews and ratings on Glassdoor to decide if Guardian Pharmacy is right for you.