Guitar Center reviews

2.8

41% would recommend to a friend

(2,733 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,733 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Jan 21, 2013

Could be so much better.

Recommend
CEO approval
Business Outlook

Pros

-Getting to check out the latest gear. -Working with knowledgeable and friendly coworkers. -Networking with other Musicians/Producers/Reps

Cons

-Workload vs Pay is completely unbalanced. -Management places the majority of daily responsibilities on a select few. -Poor Training and Development.

3.0
Jan 20, 2013
Recommend
CEO approval
Business Outlook

Pros

- They hire a lot of working musicians and are willing to work with your schedule for gigs and tours. - The employee discount is great, something like cost plus a small percent. This can mean anywhere from 15% to 70% off. - There are some benefits, like health care for full timers. - There is a lot to learn and a lot of on line training is available. - My manager was a first rate, unflappable, patient individual. - With a couple of exceptions, the staff were a dedicated group of characters, mostly musicians. - At least at my store, management constantly kept the staff informed of how store performance was going. - The company has extensive E-learning courses on various products and sales methods. - Customers are the most interesting bunch of folks you will ever meet. - You will always keep learning new stuff. - In theory, you can make a fair amount of money. The way you do this is by selling high end gear, especially professional sound systems. The trick is getting to that point..

Cons

- Compensation is initially miserable for sales staff, sales people earn the larger of absolute minimum wage or your commission. People who are paid commission are said to have “faded”. - Salespersons have to do 2 things if they want to keep their jobs: 1. You have to sell enough stuff so that the commission is greater than your minimum wage. 2. You have to meet your target for selling extended warranties. Sales employees are responsible for sending contacting customers weekly. They are also expected to maintain client lists, complete training modules on new products, stock shelves, clean each area daily, read all information sent out through the mail system and answer phones. All of these activities take you away from selling to customers, and make it harder to make commission. - Many activities such as E-learning would best be done at home, away from the store. I have worked on other jobs that offered a small bonus for E-leaning on your own time. - If you only have 90 days to “fade”, and you are on a reduced commission until complete certain training goals. SInce you have to spend work time taking the courses to become qualified, it is very hard to survive the cut unless you come into the job with a lot of selling skill and experience. - You will be competing for sales with all the other personnel.

2.0
Jan 18, 2013

Lame.

Recommend
CEO approval
Business Outlook

Pros

I got to play with awesome gear, take lots of breaks, and learned a bunch.

Cons

The management was awful. You are paid by your commission minus your hourly wage, then taxed as a "bonus" at almost 40%. Lowest performers were laid off every month

Viewing 2593 - 2595 of 2,733 Reviews

Glassdoor has 2,797 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.